Posted:2 days ago|
Platform:
On-site
Full Time
We are urgently seeking an experienced Call Centre Executive for our UK based operations
Qualifications:
Minimum 1 year of experience
Excellent verbal communication and active listening skills.
Ability to multitask and handle high call volumes in a fast-paced environment.
Strong organizational skills and keen attention to detail.
Track record of meeting targets and supporting team success
Basic computer proficiency.
Work Location: Kochi
Ready to work in UK shift (Most probably 2.00 PM IST to 11 PM IST)
Compliance and Quality:
Adhere to established call center protocols, scripts, and quality standards.
Monitor performance metrics such as call handling time, customer satisfaction, and adherence to guidelines.
Participate in regular quality assurance reviews to identify areas for improvement.
Escalation and Collaboration:
Identify complex issues that require escalation to superiors.
Collaborate with other departments to resolve customer concerns effectively.
Salary: 20,000-25,000 (Monthly)
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Supplemental Pay:
Language:
Work Location: In person
Speak with the employer
+91 7736343788
Forefront Technologies
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