0.0 - 2.0 years

0 - 2 Lacs

Delhi NCR, , India

On-site

13 years of experience as a Quality Analyst in a BPO environment Strong knowledge of call audits, quality parameters, and root cause analysis Excellent communication and analytical skills Experience with quality monitoring tools and reporting Ability to coach and drive performance improvements Must have experience in lead generation process Your Responsibilities Conduct call audits and evaluate agent performance Identify process gaps and recommend improvement plans Share actionable feedback with agents and supervisors Prepare quality reports and dashboards for leadership Collaborate with operations and training teams for continuous improvement

Posted 3 weeks ago

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