2 Cafm Systems Jobs

The Occupancy & Move Coordinators main function is to plan and manage individual moves, assign new hires to space and assist the Regional Occupancy Planner with planning tasks related to moves Administer all occupancy changes (desk swap, furniture, office layout changes) and permanently maintain precise records under the direction of the Regional Occupancy Planning Lead Communicate and update any space changes in the CAFM system Work face to face with identified business representatives to ensure this information is validated on a regular basis. Work with the business representative, help draw scope of work for move vendor, provide necessary input for move vendor selection Provide high level move program (weekly move activity providing collection, relocation process and removals ) Schedule and complete any moves within any SLAs. Provide pre-move communications (e.g. move instructions and boxes/labels) and post-move support (e.g. issue resolution and surveys) as required per project. Ensure users are responsible for packing and unpacking of their personal belongings, provide packing material and boxes to such users. Complete co ordination with vendor and ensure vendor provides users with suitable boxes, packing materials and labels as requested. Provide assistance in coordinating general desks moves (from individual to medium and large displacements). Assist with move related requests promptly and accurately, provide timely responses and manage overall traffic. Communicate clearly and professionally with business stakeholders handle general internal queries, clarify concerns and identify solutions. Ensure all changes or/or information related to occupancy is fed back to the Regional Occupancy Planner Coordinate with other service lines and functions where necessary Understand and ensure compliance with any India SEZ regulations and requirements Coordinate with local key suppliers providing us with frequent support. Assist in compiling specific and accurate move statistics as well as monthly reports. All other tasks and duties as required This role is required to be on site (Pune) at least 4 days a week Sound like you To apply you need to be: Good organization skills Strong time management skills Excellent attention to detail Ability to read and analyze drawings, plans, schedules, schematics Awareness of health and safety Awareness of India SEZ regulations around moves and changes Excellent written & verbal communication Proficient with the use of Microsoft Office tools Client facing experience in a quality driven environment Exposure within an international corporate organization Bachelors degree with minimum 3 to 5 years of experience.

We are seeking an experienced and dynamic Facilities Helpdesk Manager to lead our facilities support team. The ideal candidate will be responsible for managing the day-to-day operations of our facilities helpdesk, ensuring high-quality support services, and driving continuous improvement in our Facilities Helpdesk management processes. Key Responsibilities: Oversee and manage the facilities helpdesk team, including hiring, training, and performance evaluation Establish service level agreements (SLAs) and performance metrics for the helpdesk operation Develop and implement facilities management policies, procedures, and best practices Monitor and analyze helpdesk metrics to identify trends, recurring issues, and ensure SLAs are met Manage work order escalation processes and ensure timely resolution of complex facilities issues Oversee the ticketing system, ensuring proper logging, tracking, and resolution of all facilities-related requests Collaborate with maintenance, security, housekeeping, and other facility teams to improve service delivery Maintain and monitor facilities management tools and processes Prepare regular reports on helpdesk performance, ticket volumes, and resolution times Stay updated with the latest facilities management trends and technologies Communicate with vendors/ contractors related to ticket management performance Ensure compliance with health and safety regulations and building codes Develop and maintain standard operating procedures for the helpdesk function Qualifications: Bachelor's degree in Facilities Management, Business Administration, or related field 5+ years of experience in facilities management/customer service operations, with at least 3 years in a managerial capacity Strong knowledge of facilities management principles and best practices Experience with CAFM systems and work order management software (e.g., ServiceNow) Strong knowledge of facilities management software and ticketing systems Excellent leadership and team management skills Strong analytical and problem-solving abilities Excellent communication skills in English and local language Professional certifications such as FMP or CFM will be an added advantage Experience in managing multiple site locations is a plus Skills and Competencies: Ability to work under pressure and manage multiple priorities Strong customer service orientation Excellent interpersonal and conflict resolution skills Proactive approach to identifying and resolving facilities issues Ability to coordinate emergency response procedures Strong project management skills Budget management experience Proficiency with MS Office and facilities management software Strong analytical and reporting capabilities Adaptability in a fast-paced environment What We Offer: Competitive salary package Health insurance and other benefits Opportunities for professional development and career growth Dynamic and collaborative work environment Exposure to modern facilities management technologies and practices To apply, please submit your resume with the subject line "Facilities Helpdesk Manager" along with your expected salary and availability to join.