Business Excellence Manager

TQM Implementation Manager

Key Responsibilities:

• Develop and Implement TQM Strategy:

• Design and roll out Total Quality Management policies tailored to construction operations.
  
• Align quality objectives with project goals and client requirements.
  

• Quality Systems Management:

• Establish quality control procedures, audits, and checklists.
  
• Ensure compliance with ISO standards (e.g., ISO 9001) and local construction regulations.
  

• Process Improvement:

• Identify areas for process enhancement and lead Lean, Six Sigma, or Kaizen initiatives.
  
• Track key performance indicators (KPIs) to monitor project and process quality.
  

• Training and Development:

• Train employees at all levels on TQM principles, quality tools, and best practices.
  
• Promote a culture of continuous improvement and employee involvement in quality.
  

• Audit and Compliance:

• Plan and conduct internal quality audits and risk assessments.
  
• Liaise with external auditors and regulatory bodies as needed.
  

• Customer Focus:

• Work closely with clients to understand quality expectations.
  
• Address client complaints and feedback promptly and effectively.
  

• Team Collaboration:

• Collaborate with project managers, site engineers, procurement, and subcontractors to ensure adherence to quality protocols.
  
• Facilitate cross-functional quality improvement teams.
  

Qualifications:

• Bachelor's degree in engineering, Construction Management, or a related field.
  
• Certification in TQM, Lean, Six Sigma, or ISO 9001 (preferred).
  
• Minimum of 57 years of experience in construction quality management or TQM roles.
  
• Proven experience implementing quality systems in construction projects.
  
• Strong understanding of construction processes, standards, and compliance requirements.
  

Key Skills:

• Excellent knowledge of quality management systems and tools.
  
• Strong leadership and team coordination abilities.
  
• Analytical and problem-solving mindset.
  
• Effective communication and interpersonal skills.
  
• Proficiency in quality reporting and construction documentation tools.
  

Working Conditions:

• Combination of office and construction site environments.
  
• Must be able to travel to various project sites as needed.
  
• May be required to work extended hours to meet project deadlines.