Business Analyst

Job Summary:

Business Analyst

Key Responsibilities:

• Stakeholder Engagement & Management

• Build strong working relationships with internal and external stakeholders across government agencies and public sector bodies.
• Elicit, analyze, and validate business requirements through interviews, workshops, and documentation review.
• Act as a bridge between business users and technical teams to ensure clear understanding and alignment on project objectives.

• Business Process Analysis

• Analyze and document existing business processes, identify inefficiencies or areas for improvement.
• Develop future-state process models and propose operational improvements or system enhancements.
• Lead or contribute to the redesign of business processes to improve service delivery and cost-efficiency.

• Public Sector Dynamics

• Understand and navigate the complexities of government or public sector environments, including regulatory, compliance, and budgetary constraints.
• Ensure alignment of initiatives with public policy goals and organizational mission.

• Requirements Gathering & Documentation

• Translate business needs into detailed requirements, functional specifications, and user stories.
• Work with cross-functional teams to ensure business requirements are clearly understood and implemented effectively.

• Project Support & Delivery

• Support project planning, impact assessments, risk analysis, and change management efforts.

Qualifications:

• Bachelors degree in business administration, Public Policy, Information Systems, or a related field (Masters preferred).
• 8+ Years of experience as a Business Analyst, ideally within a public sector or consulting environment.
• Demonstrated experience in stakeholder management at various levels of seniority.
• Strong skills in process modeling, business process re-engineering, and requirements documentation.
• Experience with tools such as Visio, BPMN, Jira, Confluence, or similar platforms.
• Familiarity with public sector frameworks, government service standards, and procurement processes is a strong advantage.

Key Competencies:

• Excellent communication and interpersonal skills
• Analytical mindset with attention to detail
• Ability to manage multiple priorities in complex stakeholder environments
• Strong facilitation and presentation abilities
• Understanding of agile and waterfall project methodologies