Business Analyst-Customer Experience

The responsibilities for this role include executing discussions with the business to thoroughly understand their requirements. You will be analyzing and mapping Business Requirement Definitions (BRD/FRD) for clarity and accuracy. Additionally, you will assist in designing existing business processes using automation technologies (such as AI/ML) to increase efficiency, productivity, and quality organization-wide. Furthermore, you will be organizing the implementation of business process re-engineering strategies and utilizing process modelling, data analytics, and change management techniques to achieve significant and sustained improvements in business performance. You will also be exploring new methodologies and technologies for process innovation and seamless integration. In this role, you will be mapping technology requirements, identifying gaps, and supporting the proposal of optimized solutions for streamlined operations. Utilizing visualizations and analysis to empower informed decisions will be a key aspect of your responsibilities. You will also be expected to extract actionable insights from large datasets, supporting strategic decision-making processes. The educational qualification required for this position is a BE / B Tech / MBA in Technology, Computer Science, Information Systems, or General Management.,