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12.0 - 15.0 years
20 - 25 Lacs
Pune
Work from Office
Service Head (STU) Position : Service Head - STU Industry: Automotive Industry Location: Aundh,Pune Reports to: CEO Job Overview : The Service Head (STU) will oversee the companys day-to-day service and maintenance functions within the State Transport Undertaking (STU) line of business at Traveltime. The STU is responsible for carrying out contracts with transport authorities by owning and operating diesel/CNG buses. This includes managing (workshops/depots), ensuring high-quality customer experience, optimizing operations, and driving business growth. The Service head will work closely with the CEO to develop and implement strategies to enhance performance, profitability, and customer satisfaction. Key Responsibilities: v Operational Leadership: Lead and manage all service/maintenance operations across depots/workshops. Develop and implement standard operating procedures (SOPs) for consistent service quality and increasing efficiency Monitor and improve workshop/depot efficiency, productivity, and turnaround times. v Strategic Planning: Collaborate with the CEO and leadership team to develop long-term strategies and plans to improve service quality and efficiency. Identify opportunities for efficiencies and cost optimization. Spare part planning and forecasting Create a pool of vendors to ensure supply of good quality spares v Team Management: Lead, train, and develop a team of service managers, workshop heads, and technical staff. Foster a performance-driven culture through KPIs and regular evaluations. v Customer Satisfaction: Ensure delivery of high-quality customer service across all service points. Analyze client/driver feedback and improve processes accordingly. v Financial Oversight: Track and improve service performance metrics such as manpower cost per km, maintenance cost per km, spare part consumption/km, lost km., penalties etc. (this is a representative list). v Compliance & Safety: Ensure compliance with all legal, environmental, and safety regulations in the workshops/depots. Promote a culture of health, safety, and continuous improvement. v Technology Integration: Oversee implementation of new technologies for diagnostics, scheduling, and analytics. Collaborate with the IT team to create dashboards to track service metrics and provide actionable insights Key Skills & Competencies: Proven experience in service management within the automobile industry Strong leadership, organizational, and problem-solving skills Knowledge of automotive repair processes (buses) and depot management Excellent communication and interpersonal abilities Data-driven decision-making capability Familiarity with technology like ERP systems and maintenance management software Qualifications/Experience: Bachelors degree in mechanical/automobile Engineering or a related field Minimum of 12-15 years’ experience in the automotive service sector, with at least 5 years in a senior leadership role. Experience of managing multiple depots/service centres Experience with OEMs like M&M, Tata Motors, Ashok Leyland, Eicher (illustrative list) will be preferred Company Details – www.traveltime.co.in
Posted 1 week ago
3.0 - 5.0 years
2 - 7 Lacs
Ludhiana, Punjab
Work from Office
1) To ensure the 5S & Safety in the Maintenance section & shop floor. 2) To maintain the minimum stock level of critical spares of machines as per Master List of Critical Spare. 3) To provide training to all concerned regarding the importance of cleaning, oiling & tightening (COT) of machines. 4) To take & implement corrective & preventive actions on major / repeated breakdowns to reduce the breakdown hrs. / MTTR & MTBF. 5) To ensure the preventive maintenance of machines as per preventive maintenance schedule. 6) To ensure the safety of the machine & personal by following the safety norms i.e. no loosing wire, proper covering of moving parts of machine, proper light arrangement on work places etc.. 7) To carry out the predictive maintenance of machines to eliminate the possible causes of machine breakdown through machine maintenance check sheet.. 8) To implement & maintain the documentation as per requirements of IATF 16949:2016. 9) To update the H.O.D. for the need of periodic over hauling of machines when required. 10) To ensure the preventive maintenance of the Fire Alarm / Hooters & Hydrant systems and update the record
Posted 3 weeks ago
10.0 - 15.0 years
8 - 12 Lacs
Baddi
Work from Office
Need a plant head for printing unit in Baddi, HP. Highly Experienced and skilled with good English speaking & writing skills. Manage production with help of supervisors, raw material planning, maintenance, quality assurance, upgrades of machines etc
Posted 1 month ago
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