Bmc Remedy Developer

We are seeking an experienced BMC Remedy Developer to join our ITSM team. The ideal candidate will be responsible for the design, development, implementation, and support of custom workflows and applications built on the BMC Remedy (ARS/ITSM/CMDB) platform.

Key Responsibilities:

• Design and develop BMC Remedy workflows, forms, and applications using AR System and BMC ITSM modules (Incident, Change, Problem, Asset, CMDB).
  
• Customize and configure BMC Remedy forms, active links, filters, escalations, and menus.
  
• Integrate Remedy with external systems via web services (REST/SOAP) or API integrations.
  
• Participate in all phases of the development lifecycle including analysis, design, implementation, testing, and deployment.
  
• Support ongoing Remedy maintenance, enhancements, upgrades, and troubleshooting.
  
• Ensure data integrity and system performance by performing routine health checks and fine-tuning Remedy applications.
  
• Prepare technical documentation and knowledge base articles for developed solutions and configurations.
  
• Work with stakeholders and end users to gather requirements and translate them into technical solutions.
  

Required Skills:

• 5+ years of hands-on experience with BMC Remedy AR System, ITSM Suite, and CMDB.
  
• Strong understanding of ITIL processes and how they map to Remedy modules.
  
• Experience with Remedy Developer Studio and mid-tier web configuration.
  
• Expertise in filters, escalations, active links, forms, guides, and workflows.
  
• Experience integrating BMC Remedy with third-party tools via Web Services (REST/SOAP).
  
• Strong SQL knowledge for Remedy database analysis and troubleshooting.
  
• Excellent problem-solving and debugging skills.
  
• Good communication and documentation skills.
  

Good to Have:

• Experience with

  BMC Helix ITSM

  or cloud deployments.
• Scripting experience in

  JavaScript

  ,

  Shell

  , or

  Python

  .
• Familiarity with

  Smart IT

  ,

  Digital Workplace

  , or

  Remedyforce

  .
• BMC certifications (e.g.,

  BMC Certified Administrator

  ,

  Developer

  ).

Education Qualification:

• Bachelor's degree in Computer Science, Information Technology, or a related field.