BMC ITSM Implementation Engineer

You will be responsible for providing implementation and post go-live support on ITSM Remedy, SmartIT/MyIT, smart reporting, CMDB, and Asset Management according to agreed SLAs. Your role will involve handling administration, operations, customizations, integrations, and development of ITSM Remedy while following standard best processes. It is essential to possess a bachelor's degree and have experience in Applications Managed Services and Implementation Services environment. Familiarity with UNIX operating system and ITIL framework is advantageous. Your duties will include troubleshooting ITSM applications, integrations, and customizations, and you should be well-organized with a positive attitude. Effective communication skills, both verbal and written, are necessary as you will collaborate with customers, vendors, and internal groups. The role may require working in 24x7 shifts, and you must exercise independent judgment within defined practices and policies to achieve desired results.,