2 Biops Jobs

Overview We are seeking a detail-oriented and proactive Associate Manager BIOps Program Management to support and optimize Business Intelligence Operations (BIOps) programs. This role requires a hands-on professional with a solid foundation in BI governance, data analytics, cloud-based BI platforms, automation, and operational processes. The ideal candidate will assist in implementing scalable BIOps strategies, improving BI platform performance, and ensuring the availability, reliability, and efficiency of enterprise analytics solutions. Assist in managing and maintaining BIOps programs to ensure alignment with business objectives, data governance standards, and enterprise data strategies. Contribute to the implementation of real-time monitoring, automated alerting, and self-healing capabilities to enhance BI platform uptime and performance. Support the development and enforcement of BI governance models, operational frameworks, and execution roadmaps for seamless BI delivery. Assist in standardizing and automating BI pipeline workflows, report generation, and dashboard refresh processes to improve operational efficiency. Work closely with cross-functional teams, including Data Engineering, Analytics, AI/ML, CloudOps, and DataOps, to execute Data & Analytics platform strategies and foster a data-first culture. Provide operational support for PepsiCos Data & Analytics program and platform management to ensure consistency with global data initiatives. Assist in enabling proactive issue identification, self-healing capabilities, and continuous platform sustainment across the PepsiCo Data Estate. Responsibilities Assist in ensuring high availability and optimal performance of BI tools such as Power BI, Tableau, SAP BO, and MicroStrategy. Contribute to real-time observability, monitoring, and incident management processes to maintain system efficiency and minimize downtime. Support efforts to optimize data models, enhance report performance, and reduce query execution times. Work closely with Data Engineering, Analytics, AI/ML, CloudOps, and DataOps teams to support data-driven decision-making. Assist in coordinating with IT, business leaders, and compliance teams to ensure BIOps processes align with regulatory and security requirements. Provide periodic updates on operational performance, risk assessments, and BIOps maturity progress to relevant stakeholders. Support end-to-end BI operations, including testing, monitoring, and sustainment of global products and projects in partnership with Data Engineering teams. Assist in maintaining service-level agreements (SLAs) and engaging with subject matter experts (SMEs) to meet business demands effectively. Partner in the work intake process and Agile management practices to ensure alignment with PepsiCos operational goals and objectives. Contribute to developing and maintaining operational policies, structured processes, and automation to enhance operational efficiency. Foster a customer-centric culture by advocating for customer needs and assisting in resolving challenging customer situations through active listening and problem-solving. Build and maintain strong relationships with stakeholders, ensuring transparency and managing expectations effectively. Assist in fostering a collaborative, high-performing team culture by supporting the teams operational growth and skill development. Help ensure agility within the team by enabling swift priority changes while maintaining productivity. Leverage basic knowledge of cloud infrastructure and BI platforms to support operational requirements and build trust within the organization. Qualifications 7+ years of technology work experience in a large-scale global organization CPG preferred. 7+ years of experience in the Data & Analytics field, with exposure to BI operations and tools. 7+ years of experience working within a cross-functional IT organization. 4+ years of experience in a leadership or team coordination role. Ability to empathize with customers, convey confidence, and explain technical issues to varied audiences effectively. Ability to prioritize customer needs and advocate for timely resolutions through appropriate channels. Demonstrated ability to take ownership, drive results, and ensure operational excellence. Passion for delivering excellent customer experiences and fostering a customer-first culture. Willingness to learn new skills and technologies in a dynamic environment. Hands-on experience in providing technical support for BI or data-related solutions, preferably in a Microsoft Azure environment. Familiarity with modern site reliability practices, including monitoring, incident management, and operational resilience. Experience contributing to operational excellence by supporting the management of BI solutions and improving system performance. Ability to analyze complex issues, identify root causes, and implement effective solutions. Ability to build and maintain strong cross-functional relationships based on trust and respect. Proven ability to drive alignment and consensus across virtual teams and multiple functions through clear communication and collaboration. Track record of achieving results in fast-paced and evolving environments. Experience working in global or multi-country environments, preferably with data and BI implementations. Understanding of key concepts related to master data management, data standards, analytics, and digital transformation. Basic knowledge of data acquisition, data catalogs, and data management tools. Strong interpersonal skills with the ability to influence and persuade stakeholders while fostering lasting partnerships

Overview In this role, we are seeking a Senior Manager Offshore Program & Delivery Management to oversee program execution, governance, and service delivery across DataOps, BIOps, AIOps, MLOps, Data IntegrationOps, SRE, and Value Delivery programs. This role requires strong expertise in offshore execution, cost optimization, automation strategies, and cross-functional collaboration to drive operational excellence. Manage and execute DataOps programs, ensuring alignment with business objectives, data governance standards, and enterprise data strategy. Oversee real-time monitoring, automated alerting, and self-healing mechanisms to improve system reliability and performance. Develop and enforce governance models and operational frameworks to streamline service delivery and execution roadmaps. Drive standardization and automation of pipeline workflows, report generation, and dashboard refreshes to enhance efficiency. Collaborate with global teams to support Data & Analytics transformation efforts and ensure sustainable, scalable, and cost-effective operations. Support proactive issue identification and self-healing automation, enhancing the sustainment capabilities of the PepsiCo Data Estate. Responsibilities Manage and oversee offshore teams delivering DataOps, BIOps, Data IntegrationOps, FinOps, AIOps, MLOps, and SRE initiatives to drive operational excellence. Implement governance frameworks, define KPIs, and establish operational SLAs to ensure efficiency and quality in offshore execution. Drive process standardization, cost optimization, and automation adoption to enhance service scalability and effectiveness. Collaborate with onshore teams, business leaders, and stakeholders to ensure seamless execution and alignment of offshore deliverables with business goals. Optimize resource utilization by leveraging automation and AI-driven insights to improve productivity and streamline operations. Ensure continuous improvement, risk mitigation, and compliance adherence across offshore programs to maintain operational integrity. Act as a key liaison between IT, business leaders, data stewards, and compliance teams to ensure alignment with regulatory and security requirements. Monitor and enhance end-to-end Data Operations and sustainment processes, including testing, monitoring, and support for global data products. Manage day-to-day DataOps activities, ensuring adherence to SLAs, incident resolution, and engaging with SMEs to meet business demands. Contribute to work intake and Agile management processes, supporting data platform teams in executing strategic initiatives effectively. Foster strong relationships with senior stakeholders and executives, ensuring transparency, proactive risk assessment, and continuous communication. Collaborate across teams to address cloud infrastructure and data service challenges, ensuring high system availability and performance. Develop and automate operational policies and crisis management functions to minimize downtime and enhance incident response. Champion a customer-obsessed culture, advocating for high-quality service delivery and continuous process enhancements. Build and develop a high-performing team, fostering a diverse and agile work environment that aligns with business objectives. Adapt quickly to changing priorities, ensuring teams remain productive and focused on key deliverables. Leverage cloud and high-performance computing expertise to establish trust, drive innovation, and enhance the overall customer experience. Qualifications 12+ years of technology experience in a large-scale global organization, preferably in the CPG industry. 8+ years of experience in Data & Analytics, with a strong understanding of data engineering, data management, and operations. 7+ years of cross-functional IT experience, collaborating across multiple teams and stakeholders. 5+ years of leadership/management experience, overseeing teams and driving operational excellence. Familiarity with Site Reliability Engineering (SRE) principles, including automated issue resolution and scalability improvements. Excellent communication skills, with the ability to empathize with stakeholders and explain technical issues to varied audiences. Strong customer focus, advocating for end-user needs and delivering high-quality experiences. Proactive problem-solving mindset, taking ownership of issues and driving resolution. Ability to learn and adapt in a fast-paced environment, staying up to date with emerging technologies and methodologies. Experience in technical support and operations for mission-critical solutions in a Microsoft Azure environment. Familiarity with Site Reliability Engineering (SRE) principles, including automated issue resolution and scalability improvements. Proven ability to drive operational excellence, ensuring stability and performance in complex enterprise environments. Experience managing large-scale operational services in dynamic and evolving technology landscapes. Strategic thinking capabilities, focusing on cost efficiency, operational effectiveness, and delivery speed. Ability to develop and execute strategic plans, aligning technology roadmaps with business objectives. Strong relationship-building skills, fostering trust and collaboration across IT and business functions. Proven ability to align business and IT priorities, identifying mutually beneficial solutions. Experience leading cross-functional and virtual teams, effectively communicating vision and objectives. Demonstrated success in delivering high-impact results in complex and transformational projects. Experience with multi-country/global implementations, particularly involving data and analytics. Understanding of master data management, data governance, and analytics frameworks. Knowledge of data acquisition, data cataloging, and data management tools. Strong influencing and negotiation skills, with the ability to engage and persuade stakeholders at all levels.