Cross Technology Managed Services Engineer (L2) NTT DATA, Inc.

4.0 - 7.0 years

6 - 10 Lacs

Mumbai

Work from Office

What you'll be doing Patch Management & Deployment: Deploying patches across endpoints and servers, troubleshooting deployment failures, and monitoring patch compliance. BigFix Client Management: Installing, configuring, and troubleshooting BigFix clients on endpoints, ensuring connectivity, and resolving communication issues. Fixlet & Baseline Management: Deploying Fixlets, Tasks, and Baselines for software installations and security updates, monitoring deployment failures, and troubleshooting. OS Deployment & Upgrade: Assisting in OS image deployment using BigFix OSD, deploying Windows 10/11 upgrades, and troubleshooting upgrade failures. Console Administration: Managing user roles and permissions in the BigFix Console, generating reports on system compliance and vulnerabilities. Troubleshooting & Issue Resolution: Resolving client-server communication issues, analyzing logs and error messages, and working with L3 teams for escalated issues. Compliance & Security Enforcement: Ensuring that systems comply with security policies and regulations, such as PCI. System Auditing: Performing regular system audits, including log monitoring, patch reviews, and system alert message reviews. Monitoring Systems: Creating and updating monitoring systems to provide early warnings of potential issues. Communication: Effectively communicating relevant systems-related information to the IT team and superiors. On-Call Support: May be required to provide after-hours on-call support. Essential Skills: Strong understanding of BigFix concepts and features. Experience with patch management and endpoint security. Experience with Linux, Windows, and macOS. Troubleshooting and problem-solving skills. Experience with BigFix OSD and OS deployment. Familiarity with security compliance and regulations.

Posted 2 weeks ago

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