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Bigbasket is Hiring For Team Leader!!

Bigbasket is Hiring For Team Leader!!

Bigbasket

1 - 4 years

3 - 5 Lacs

Hyderabad

Posted:1 month ago| Platform:

Apply

Skills Required

Team Management Attrition Management Shrinkage AHT SLA Management Reporting And Analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

KEY RESPONSIPONSIBILITIES : Responsible In Managing the Team of around 20 Agents. Monitor and track the performance with respect to SLAs Maintaining Up-to-date Knowledge of Process developments. Assist with Assistant Manager/Manager from the end Users Point of View. Monitor the performance standards of the team against planned objectives and recommend and/or take corrective actions. Document, examine and report quality issues their response and suggest possible improvements. Manage attrition and shrinkage for the team. Monitor team performance, productivity and service levels. Ensure systematic feedback to team members on their performance. Handling Escalations. Drive the team to achieve the quality targets. Prepare Daily reports. QUALIFICATION & EXPERIENCE : Graduate in any discipline. Should Have Minimum 1-4 years of experience as Team Leader in Inbound process (Customer service). Should have excellent communication skills. Flexible to work for 6 days/week with one rotational week off. Flexible to work from office. Candidates who fit in above criteria only apply for this position Interested candidate send your resumes on bonala.shilpa@bigbasket.com along with below point, 1) Current Designation 2) Current CTC 3) Expected CTC

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Bigbasket is Hiring For Team Leader!!