BANQUET MANAGER

Fairmont Hotels &amp; Resorts

2 - 3 years

3 - 8 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

Hospitality management Staffing guest satisfaction Analytical Standard operating procedures Team development Customer service Budgeting Event planning Catering

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a highly organized and customer-focused Banquet Manager to join our team in Mumbai, India. The ideal candidate will oversee all aspects of banquet operations, ensuring exceptional service and memorable experiences for our guests.

Lead and supervise the banquet team, fostering a positive and efficient work environment
Plan, coordinate, and execute a wide range of events, from intimate gatherings to large-scale functions
Develop and implement standard operating procedures for banquet operations
Manage staffing schedules, ensuring appropriate coverage for all events
Oversee food and beverage quality, presentation, and service standards
Collaborate with the culinary team to create innovative menu offerings and accommodate special dietary requirements
Monitor and control banquet department expenses, including labor costs and supplies
Handle guest inquiries, concerns, and special requests promptly and professionally
Ensure compliance with all health, safety, and liquor regulations
Conduct regular training sessions to enhance team performance and maintain service excellence
Analyze event feedback and implement improvements to enhance guest satisfaction
Coordinate with other departments to ensure seamless event execution

Bachelors degree in Hospitality Management or related field preferred; High school diploma or equivalent required
Minimum 2-3 years of experience in banquet management or similar role
Excellent leadership, communication, and interpersonal skills
Strong organizational and time management abilities
Proven track record in customer service and guest satisfaction
Proficiency in catering software and point-of-sale systems
Solid understanding of food and beverage operations, including menu planning and cost control
Experience in event planning and coordination
Strong budgeting and financial management skills
Ability to work flexible hours, including nights, weekends, and holidays
Knowledge of health, safety, and liquor regulations
Familiarity with local cuisine and customs in Mumbai, India
Valid food handling certification and liquor license (as required by local regulations)
Analytical mindset with strong problem-solving abilities
Ability to multitask and maintain composure in a fast-paced environment
Demonstrated success in training and developing team members

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