Backoffice Exceutive

Company:

About Transcom:

Transcom is a global customer experience specialist, providing customer care, sales, technical support, and backoffice services through our extensive network of contact centers and work-at-home agents. We are a team of 30,000+ passionate specialists spread across 26 countries, dedicated to delivering outstanding customer experiences in 33 languages.

We are currently looking for meticulous and detail-oriented Backoffice Executives to join our dynamic team in Jaipur.

Job Summary:

The Backoffice Executive is a non-voice role responsible for supporting our client's business operations by handling a variety of backend tasks. This position requires a high level of accuracy, efficiency, and the ability to manage data-intensive processes.

Key Responsibilities:

• Data Management:

  Perform high-volume data entry, data processing, and data verification with exceptional accuracy and speed.

• Transaction Processing:

  Handle and process client-specific transactions, applications, forms, and orders according to defined procedures.

• Record Keeping:

  Maintain and update customer information, records, and databases in internal systems.

• Quality & Compliance:

  Ensure all tasks are performed in compliance with company policies, data security protocols, and client quality standards.

• Verification:

  Cross-reference and validate information from various sources to ensure data integrity and resolve discrepancies.

• Reporting:

  Assist in the generation of daily, weekly, and monthly reports to track performance and productivity.

• Communication:

  Handle backend queries through email or internal chat systems, providing clear and concise information to internal teams or stakeholders.

• Workflow Management:

  Manage assigned tasks efficiently to meet deadlines and contribute to the team's overall productivity goals.

Preferred Qualifications:

• Previous experience in a non-voice process within the BPO industry.
• Familiarity with CRM software or other backend processing systems.
• Ability to work in rotational shifts, if required by the project.
• Immediate joiners are preferred.

What We Offer:

• A competitive salary and benefits package.
• A positive, professional, and vibrant work environment.
• Comprehensive training and opportunities for career advancement.
• The chance to work with leading global brands.
• Employee engagement activities and a supportive company culture.