E-commerce Support Lead Experion Technologies

3.0 - 12.0 years

0 Lacs

kochi, kerala

On-site

You have a great opportunity to join as an Ecommerce Support Manager in our team based in Kochi/Trivandrum. With a minimum of 3 years of experience, you will be responsible for managing Ecommerce Support Programs efficiently. Your role will involve working with various tools such as IFS Ticketing, Jira Service Management, Atlassian dashboards, and metrics. Additionally, you should have experience with the SAP Commerce platform, CMS Contentful, AEM, and managing eCommerce solutions classified as SaaS. Your strong background in Ecommerce, particularly with B2B/B2C implementation, will be vital for this role. You will be tasked with managing and optimizing e-commerce platforms to ensure high uptime, fast load times, and a seamless user experience. Your responsibilities will also include identifying trends to improve operational efficiencies and working with a team of Offshore Ecommerce Support Analysts. Moreover, you should be well-versed in Agile methodologies like scrum and have experience in the software development life cycle. Communication skills are key as you will actively participate in discussions with business stakeholders and lead the customer support team. Your expertise will be crucial in resolving operational issues, analyzing e-commerce performance metrics, and providing mentorship to team members. As an Ecommerce Support Manager, you will play a significant role in ensuring compliance with laws and regulations related to e-commerce operations. Building strong relationships with cross-functional teams, implementing productivity tools, and monitoring support schedules for efficient ticket assignments will be part of your daily responsibilities. Your ability to communicate technical information clearly and draft documents for knowledge base expansion will be highly valued. If you have a total of 7-12 years of experience with at least 3 years in leading an Ecommerce support team, and possess strong problem-solving and decision-making skills, we look forward to having you on board. Join us in optimizing support operations, enhancing customer experience, and driving continuous improvement in our IT Operations team.,

Posted 4 days ago

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