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0.0 - 4.0 years
0 Lacs
karnataka
On-site
As an intern at TyresnMore Online Private Limited, an RPG company, you will have the opportunity to collaborate with offline vendors to streamline battery and tyre fitment operations. Your responsibilities will include conducting regular field visits to oversee the fitment process, ensuring quality and efficiency. Building and maintaining relationships with vendors to ensure seamless operations will be a crucial part of your role. You will be expected to develop and execute a BTL (below-the-line) strategy focused on mechanic influencers to enhance brand awareness. Monitoring and analyzing the effectiveness of influencer marketing campaigns to generate leads will also be part of your day-to-day tasks. Additionally, conducting market research to understand industry trends and the competitive landscape will help you contribute to the company's growth. Assisting in creating tailored solutions for B2B clients to drive sales growth will be an important aspect of your role. You will also be responsible for leading and managing special projects as per organizational needs, ensuring timely delivery and alignment with company objectives. Collaboration with cross-functional teams to ensure project success and operational efficiency will be essential. Spending considerable time in the field to gather insights, address operational challenges, and implement improvements will be a key part of your internship. You will be required to prepare reports on field activities, project progress, and market feedback to inform strategic decisions and contribute to the company's overall success. Join us at TyresnMore Online Private Limited and be a part of our mission to become the largest brand in auto aftercare products. With seamless online ordering of tires, batteries, and alloy wheels, complemented by convenient doorstep fitment services, we are transforming the auto care experience in major cities like Delhi-NCR, Bengaluru, and Chennai. Backed by a strong leadership team and robust technology, we are among the top 10 auto e-commerce startups in India, aiming to expand our reach to 25 cosmopolitan cities while revolutionizing customer service in the tire industry.,
Posted 6 days ago
5.0 - 7.0 years
11 - 15 Lacs
Mumbai, Delhi / NCR, Bengaluru
Work from Office
- The Customer Success Manager - Global Accounts is responsible for ensuring the long-term success, retention, and growth of strategic global customers. - This role requires a consultative approach to problem-solving, structured thinking for addressing challenges, and a proactive mindset to drive customer value. - The CSM acts as a trusted advisor, helping customers optimize their use of the company's solutions to achieve business outcomes. Key Responsibilities:. - Strategic Customer Relationship Management. - Build and nurture strong, long-term relationships with key stakeholders across global accounts. - Act as a trusted advisor, deeply understanding customers' business models, challenges, and objectives. - Leverage a consultative approach to assess customer needs and deliver tailored recommendations that drive measurable outcomes. - Driving Customer Success & Value. - Ensure customers are achieving their desired outcomes by maximizing their use of the company's products/services. - Conduct business reviews and strategic discussions to align solutions with customer priorities. - Provide best practices, insights, and strategic guidance to optimize customer experience. - Proactive Problem-Solving & Risk Mitigation. - Use structured thinking to analyze customer pain points and develop systematic action plans. - Identify early warning signs of potential churn and proactively address risks. - Act as the customer's advocate within the company, collaborating with internal teams to enhance products and services. - Account Growth & Expansion. - Identify upsell and cross-sell opportunities by aligning solutions with customer goals. - Use data-driven insights to recommend additional features, services, or best practices. - Collaborate with sales and marketing teams to drive account expansion strategies. - Data-Driven Decision Making & Reporting. - Monitor customer usage patterns, engagement trends, and feedback to optimize success strategies. - Maintain detailed records in CRM tools (Salesforce, Gainsight, HubSpot) and provide structured reports on customer health. - Present key insights and recommendations to internal stakeholders and leadership. Qualifications & Experience:. - 5+ years of experience in customer success, account management, or consulting, preferably with enterprise/global accounts. - Proven consultative approach in solving complex customer problems and driving strategic outcomes. - Structured thinking and analytical mindset, with the ability to break down challenges into actionable solutions. - Experience in management consulting or a highly analytical customer-facing role. - Strong communication and relationship-building skills to influence stakeholders at all levels. - Experience with SaaS, enterprise technology, or B2B solutions is a plus. - Ability to travel as needed for client engagements. - This role is ideal for someone with a strategic mindset, a passion for solving customer problems, and the ability to drive measurable business impact through a structured and consultative approach. Location: Chennai, Hydrabad, Kolkata, Pune, Delhi / NCR,Mumbai,Bengaluru, Ahmedabad
Posted 2 months ago
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