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2.0 - 5.0 years
4 - 7 Lacs
Mumbai
Work from Office
Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified Azure Administrator Associate AWS CertifiedSolutions Architect Associate Veeam Certified Engineer VMware certified ProfessionalData Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type On-site Working
Posted 2 weeks ago
1.0 - 3.0 years
7 - 8 Lacs
Mysuru
Work from Office
Key Responsibilities: 1. System Maintenance and Monitoring: o Install, configure, and maintain operating systems, servers, and applications. o Monitor system performance and ensure system availability and reliability. o Conduct regular system health checks and updates. 2. Network Administration: o Configure and troubleshoot local area networks (LAN), wide area networks (WAN), and VPN connections. o Manage firewalls, routers, and switches to ensure secure and stable network connectivity. o Monitor network traffic and address connectivity issues promptly. 3. User Support: o Provide technical support to users, addressing hardware, software, and network-related issues. o Create and manage user accounts, permissions, and access controls in accordance with company policies. o Assist with onboarding new employees by setting up user accounts and devices. 4. Backup and Recovery: o Develop and maintain backup strategies to ensure data integrity and availability. o Perform regular backups and restore operations when necessary. 5. Security Management: o Implement and maintain IT security policies and protocols to safeguard company data. o Monitor for security breaches and vulnerabilities, applying updates and patches as needed. o Conduct regular audits to ensure compliance with security standards. 6. Documentation and Reporting: o Maintain detailed documentation of system configurations, processes, and procedures. o Prepare reports on system performance, incidents, and improvements. 7. Continuous Improvement: o Research and recommend upgrades, tools, and technologies to enhance system performance and reliability. o Collaborate with other teams to support IT projects and business objectives. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Proven experience as a System Administrator, Network Administrator, or similar role. Strong knowledge of operating systems (e.g., Windows, Linux, macOS) and server management. Familiarity with virtualization tools (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure). Hands-on experience with firewalls, routers, and networking protocols. Understanding of IT security principles and best practices. Excellent troubleshooting and problem-solving skills. Preferred Skills: Experience with scripting languages such as PowerShell, Bash, or Python. Certifications like Microsoft Certified: Azure Administrator, CompTIA Server+, or Cisco Certified Network Associate (CCNA). Familiarity with database management and storage solutions. Mandatory Key Skills Windows,Linux,macOS,Server Management,Network Administration,VMware,Hyper-V,AWS,Azure,PowerShell,Bash,Python,Azure Administrator,System Administration*
Posted 4 weeks ago
3.0 - 8.0 years
12 - 16 Lacs
Bengaluru
Work from Office
We are looking for Azure Administrator with these Azure skills Manage, maintain, Monitor, troubleshoot Azure cloud infrastructure. Knows Azure DevOps and GitHub. Familiarity with tools like Databricks, Data Factory Should have good below AWS and Google cloud administration skills below Administer & optimize, Implement & manage Monitor performance and troubleshoot issues AWS or Google Cloud Platform (GCP) integration with Azure. Strong knowledge of cloud security principles, networking, and best practices. Proficiency in scripting languages such as PowerShell, Python, or Bash. Experience with Infrastructure as Code (IaC) tools like ARM templates, Terraform, or Ansible. Problem-solving skills and the ability to work under pressure. Excellent communication skills and the ability to work effectively in a team environment.
Posted 1 month ago
3.0 - 8.0 years
12 - 16 Lacs
Hyderabad
Work from Office
Position Summary: We are seeking a skilled and detail-oriented Microsoft Administrator - Vulnerability Remediation to join our team. The ideal candidate will have a strong background in Microsoft platforms, vulnerability remediation, and VMware administration. This role requires a proactive professional with a focus on identifying and resolving vulnerabilities across a large number of hosts, ensuring robust system security and compliance. The position involves repetitive tasks, requiring consistency, precision, and adherence to established protocols. Key Responsibilities Vulnerability Remediation: Analyze, prioritize, and remediate vulnerabilities across large-scale Microsoft environments. Implement patches, updates, and configuration changes to resolve vulnerabilities while minimizing disruptions to operations. Collaborate with security teams to ensure timely and effective mitigation of identified risks. Microsoft Platform Administration: Manage, monitor, and maintain Microsoft environments, including Windows Server and related services. Work with Azure Administration tasks, including provisioning, monitoring, and maintaining cloud-based resources. Follow and implement standard work documents, protocols, and best practices for the Microsoft ecosystem. Azure Administration: Perform tasks related to Azure cloud services, including virtual machines, storage, networking, and security configurations. Monitor and troubleshoot Azure-based solutions, ensuring optimal performance and security. VMware Administration: Oversee VMware infrastructure, including installation, configuration, and maintenance of virtualized environments. Work with ESXi hosts, vCenter servers, and other VMware products to support business requirements. Conduct regular updates, backups, and performance optimization of VMware systems. Repetitive Task Management: Execute remediation processes consistently and accurately across a high volume of hosts. Document completed tasks and provide regular updates to stakeholders. Collaboration and Reporting: Work closely with cross-functional teams, including IT security, infrastructure, and operations. Provide detailed reports on remediation activities, status updates, and compliance metrics. Required Skills and Qualifications: Experience: Minimum 3+ years of Microsoft administration experience, with a strong focus on vulnerability remediation. 3+ years of hands-on experience with the Microsoft platform and Azure Administrator responsibilities. Solid experience in VMware administration, including virtualized environments and related tools. Technical Skills: In-depth knowledge of Windows Server and Azure cloud services. Proficiency in identifying, analyzing, and remediating security vulnerabilities. Experience with patch management tools and techniques. Strong understanding of VMware environments, including ESXi and vSphere. Soft Skills: Excellent attention to detail and commitment to high-quality work. Strong problem-solving and troubleshooting skills. Ability to follow detailed procedures and standard documentation. Good communication and teamwork abilities.
Posted 1 month ago
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