3 Ax Jobs

What You'll Do The Technical Account Manager is responsible for technical ticket management, strengthening customer satisfaction and expediting solutions for Enterprise customers. This requires being the technical escalation and point, across multiple products to meet support entitlement requirements, providing an optimized customer experience. You will report to the Manager, Technical Support. You will work from the Pune office. What Your Responsibilities Will Be Manage ticket workload, following KPIs, SLAs, CSAT, and TTR goals. Manage enterprise support requests through resolution. Conduct detailed ticket analysis, troubleshooting, and issue replication. Experience establishing communication and engagement with prospects with customers and maintain accurate records in the case tracking system. Provide advanced knowledge on AvaTax, ECM, and SaaS ERP connectors like Microsoft Dynamics, NetSuite, and Oracle. Participate in troubleshooting sessions, replicating issues, and hosting meetings with customers to address technical requests, providing communications. What You'll Need to be Successful At least 3 years of experience supporting enterprise-level software and customers, demonstrating your ability to handle complex technical issues in SaaS solutions. Experienced with a mainstream ERP/CRM/Accounting software package: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, Workday or similar eComm systems is required. Judgment and skills in managing and maintaining customer relationships, being an advocate for their needs. Abilities in troubleshooting, root cause analysis, and providing proactive solutions based on data analysis and ticket trends. Proficiency in Salesforce for ticket queue management, including ticket assignment, workload analysis, and advanced ticket driver analysis. Familiarity with API testing tools like Postman and an excellent understanding of API functionality, database analysis, and data manipulation. Experience working collaboratively across multiple teams, demonstrating your ability to navigate complex organizational structures, technical solutions and drive customer-focused solutions. Require work during US business hours across multiple time zones. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know

Role & responsibilities 7+ years experience in D365 senior Production (MFG) Functional consulting area (AX2009 or AX2012 and Dynamics365FO) Should have experience in working large rollout projects. Should be able to lead/drive analysis & design workshop with business. Should have knowledge on core finance modules. Should have working experience in planning module. Knowledgeable in Inventory & Costing Demonstrate capabilities in evaluating Production processes and recommending improvements. Worked closely with business and technical users to implement key solutions. Excellent customer-facing skills, able to communicate at all levels of an organization. Should be able to lead/manage offshore Finance Functional Consultants Proven experience leading requirement gathering and discovery workshops with users and stakeholders. Worked on all the phases of a typical implementation, incl requirement gathering, CRP, training, UAT, Go Live and Support. Prepare detailed documentation (FDD, Fit Gap, Training Guides etc.) Good communication Skills Ready to work from Customer location Good communication skills

Job Title: D365 Senior Production (MFG) Functional Consultant Location: Onsite (Chennai / Hyderabad/Bengaluru) Job Description: We are looking for a highly experienced and driven D365 Senior Production (Manufacturing) Functional Consultant with deep expertise in Microsoft Dynamics 365 F&O (including AX2009/AX2012). The ideal candidate will have strong exposure to large-scale rollouts and the ability to lead business workshops, requirement gathering, and implementation across core manufacturing and finance processes. Roles & Responsibilities: 7+ years of experience in D365 F&O / AX with a specialization in Production (Manufacturing) modules. Proven expertise in large rollout projects , managing full-cycle implementations. Conduct and lead analysis and design workshops with business stakeholders. Strong functional knowledge in: Production and Planning modules Inventory Management and Costing Core Finance modules (GL, AR, AP, FA) Evaluate and streamline production processes , offering strategic improvements. Lead and manage offshore Finance and Manufacturing functional consultants . Collaborate with business and technical teams to deliver tailored solutions. Manage key implementation phases including CRP, UAT, Go-Live, and Support . Prepare comprehensive documentation: Functional Design Documents (FDD) Fit-Gap Analysis Training materials Communicate effectively across all levels of the organization, including customer-facing roles. Must be open to working onsite from the customers location . Required Skills: Deep domain knowledge in Manufacturing, Inventory, and Finance Hands-on experience with Dynamics 365 F&O / AX2009 / AX2012 Strong leadership and workshop facilitation skills Excellent verbal and written communication Ability to manage multiple stakeholders and priorities