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Ericsson
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Automated Operations Engineer

Automated Operations Engineer

Ericsson

1 - 6 years

12 - 14 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Service level Usage Automation testing Test execution Problem management Performance testing VAS Customer experience Document control Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

About this opportunity:

We are looking for a dynamic and dedicated individual to join our team as an Automated Operations Engineer. In this role, you will be responsible for coordinating, supporting, managing, and executing 1st level proactive and reactive maintenance activities. As an integral part of our team, your contribution will help ensure we provide customers with continuous and consistent services that perform to Service Level Agreement (SLA) standards.

What you will do:

- Monitor services and manage events at the 1st level.

- Assess trends identified from customer complaints.

- Manage and resolve incidents at the 1st level.

- Escalate and track security incidents.

- Initiate problem management and support corrective maintenance execution.

- Monitor and improve customer experience based on use cases.

The skills you bring:

- Ericsson Operations Engine - Mode Of Operations.

- Test Automation Management Tools.

- Test Execution Engine.

- Dealing With Enquiries.

- MS TOP.

- Document Control.

- Software Performance Testing.

- Ericsson RAN Management.

- Ericsson VAS Management.

- Customer Complaint Resolution.

- Client Services.

- ITIL.

Primary country and city: India (IN) || Bangalore

Req ID: 770331

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Automated Operations Engineer