Performance Coaching - Analyst Goldman Sachs

1.0 - 4.0 years

1 - 4 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

JOB SUMMARY AND RESPONSIBILITIES Lead a team of Performance Coaches, including training, delegating tasks, providing feedback and conducting performance evaluations. Oversee the execution of monthly audits completed by the Performance Coaching Team. Be an expert on policies and procedures for all lines of business you support (internal) Collect and analyze data from each audit/monitor activity and assist operations teams with development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results. Conduct/participate in calibration sessions to ensure consistent scoring across team members. Lead meetings with management and other stakeholders. Evaluate findings and make appropriate recommendations to the operations and training departments for training improvements. BASIC QUALIFICATIONS Tenure of at least 12 months in current role (internal) Demonstrated history of consistently above average call metrics including ACW, AHT, adherence, calls per day and quality & compliance scores (internal) At least 12 months experience in a call monitoring leadership role (external) Ability to self-manage and motivate. Resiliency and adaptability to lead through various business changes Ability to quickly build knowledge of policies and procedures Ability to positively impact team culture and effectiveness Ability to provide coaching and feedback in a clear and constructive manner. Basic Microsoft Office skills

Posted 2 weeks ago

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Performance Coaching - Analyst Goldman Sachs

1.0 - 4.0 years

1 - 4 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Posted 3 weeks ago

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Audit Analyst Incisive Infotech

1.0 - 3.0 years

3 - 3 Lacs

Lucknow

Work from Office

Responsibilities: Global Communication: clear, professional, interaction Data Expertise: Utilize MS Excel, SQL and Python Collaborative: Work with cross-functional teams, ensuring global audit strategies are executed flawlessly. Performance bonus Provident fund

Posted 1 month ago

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Audit Data Analytics For Leading NBFC Forward Group

5.0 - 10.0 years

20 - 35 Lacs

Mumbai

Work from Office

Role & responsibilities Job Title: Team Lead Audit Analytics Location: Mumbai Reports To: VP - Audit analytics Job Summary We are seeking an experienced and motivated Team Lead Audit Analytics to drive data-driven insights and support the audit function. This role will lead a team of analytics professionals, collaborating closely with auditors and stakeholders to enhance audit quality and efficiency through advanced analytics, automation, and innovative solutions. Key Responsibilities Team Leadership: Lead, mentor, and develop a team of audit analytics professionals. Foster a culture of collaboration, continuous learning, and high performance. Project Management: Oversee audit analytics projects from initiation to completion, ensuring timely delivery, quality, and alignment with audit objectives. Analytics Development: Design, develop, and implement data analytics solutions to support audit planning, execution, and reporting. Stakeholder Collaboration: Work closely with audit teams and business units to understand requirements, identify opportunities for analytics, and communicate findings. Quality Assurance: Review analytics outputs for accuracy, completeness, and relevance. Ensure adherence to internal standards and best practices. Innovation & Automation: Identify opportunities to automate audit processes and introduce new analytical tools and techniques. Reporting & Insights: Present data-driven insights and recommendations to senior management and audit committees. Training & Development: Conduct training sessions for auditors on analytics tools, techniques, and best practices. Interested candidate are invited to send their resume on chetan.navale@forward.net.in

Posted 1 month ago

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