Asst Mgr-Loss Prevention

Assists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property

Maintains logs, certifications and documents required by law and Standard Operating Procedures

Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures

Position focuses on ensuring guest and employee satisfaction while achieving the operating budget

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the security/loss prevention or related professional area

OR

2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

Assists the Director of Engineering in administering fire prevention programs and emergency preparedness

Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process

Assists in the development of detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times

Complies with applicable federal, state and local law and safety regulations

Follows proper key control guidelines in loss prevention and in the property

Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional

Incorporates into patrols, which encompass all areas of the propertys interior and exterior, an inspection tour of recording system

Follows Duty of Care process for the protection of guests and employees

Follows up on all unusual activities in and around the property that would impair the well being of guests and employees

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

Implements action plans to monitor and control risk

Monitors all unusual activities in and around the property that would impair the well being of guests and employees

Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities

Oversees and guides the efforts of the Accident Prevention Committee

Oversees first aid program for guests and employees

Oversees the claims process and protects company assets by closely monitoring the General Liability and Workers Compensation cases

Ensuring Exceptional Customer Service

Meet quality standards and customer expectations on a daily basis

Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others

Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service

Provides services that are above and beyond for customer satisfaction and retention

Additional Responsibilities

Analyzes information and evaluating results to choose the best solution and solve problems

Develops liaison with local law enforcement and emergency services

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person

Marriott International is an equal opportunity employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law