Asst Manager/Manager - US TA

Role & responsibilities

12 -15 years or more experience in TA particularly with hands on experience of end-to-end recruitment, with Blue collared hiring in US Market

l US Shift (EST/PST) working - Flexibility to manage teams working 7 days (rotation model) and US working shifts (EST/PST) with some stretch during peak days.

l Strong organizational and interpersonal skills

l Experience working with Microsoft Office suite

l Showcases High-energy and passion

l Demonstrated ability to meet quotas

l Neutral Accent preferred

Job role

• Set and manage recruitment team performance and give them direction, while ensuring smooth delivery of day-to-day operations (2-3 Team Leaders & 30-40 members team)
• Leading a team of recruiters to ensure that overall delivery of services is within agreed KPIs and SLAs. Ensure high quality service.
• Strong people mgmt. to manage and hold team together working in night shifts and track productivity if they work remote/home.
• Continuously strive to build a culture of high-performance.
• Facilitate effective teamwork and build collaborative relationships internally and externally.
• Employee Engagement and Initiatives- Improve Morale and productivity.
• Employee Retention-Strategies to improve employee retention.
• Training & development-training need analysis based on the appraisal and training coordination.
• Works closely with transition team and ensure implementation of HR projects. Previous experience with transitions would be an added advantage.
• Supports leadership in helping to build a unified team mind set.
• Strong interpersonal people management skills & client management skills.
• Strong decision-making skill, ability to think strategically and translate strategy into action plans.
• Quality Focus: Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement.
• Performance management- succession planning for business units.
• Employee Retention-Strategies to improve employee retention.
• Thorough understanding of planning, forecasting & scheduling to meet SLAs, Delivery and adherence to the SOW defined parameters.
• Ensure that overall delivery of recruitment services to third party clients meets or exceeds agreed KPIs and SLAs defined and is within a strong internal control framework.
• Partner with the onshore business team to:
• Forecast and plan for the hiring in advance.
• Develop and track Service Level Agreements (SLA) to ensure service delivery excellence.
• Drive process ownership in line with agreed target operating model.
• Strong reporting skills and ability to read data and give insights.
• Analyze issues that are highlighted by the stakeholders and resolve them in a timely manner.
• Ensure that all engagements with the customer are aligned, understood and that Customer needs are documented and prioritized for action.
• Act as a point of escalation for critical/complex service issues.
• Engage a team which works for 7 days a week build rotation plans within the team to ensure the service delivery team is available based on the business needs.
• Create a mindset of innovation aimed at constantly challenging the norm to drive business value.