Associate/Senior Associate, Global Medical Information

Purpose: Anticipating customer questions and providing answers at the first customer touchpoint is a key objective for the Global Medical Information organization and all Business Units. Global Medical Information (GMI) plays an integral role in driving medical launch strategy through creation of answers to unsolicited requests from customers (consumers, health care professionals, and payers) and through collection and analysis of customer insights. The , Global Medical Information is responsible for implementing and maintaining a global strategy for products that have already launched major indications within pivotal geographic regions. The GMI may also help to deliver a portfolio of global medical information deliverables at product launch. This role will continuously strive to improve the customer experience at first customer touchpoint (including call center, digital, and field-based medical support), utilizing existing and emerging technologies to deliver innovative solutions. Primary Responsibilities: This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Consult with your supervision regarding your actual job responsibilities and any related duties that may be required for the position. Manage successful relationships within compound and cross-functional teams. This role may work across regions and geographies, as well as with alliance partners and vendors, to ensure quality deliverables. Manage a global portfolio of Medical Information responses according to appropriate procedures. This includes, but is not limited to: Medical letters FAQs Slide kits Literature searches Publications Webpages Respond to unsolicited verbal and written Medical Information inquiries from HCPs and consumers in a prompt, accurate, and compliant manner. Meet or exceed customer satisfaction objectives. Utilize customer insights to drive the Medical Information strategy. Incorporate an omnichannel content strategy to deliver Medical Information to customers within their preferred channel for a specific compound or set of compounds, depending on lifecycle. Participate in ongoing comprehensive product/disease area training to affiliate and call center partners, serving as the Medical Information expert within area of responsibility. Provide staffing support and expertise at the Medical Information booth at scientific congresses. Provide coaching on specific deliverables and/or processes and participate in transformational initiatives. Minimum Qualification Requirements: Educational/Previous Work History Background: Bachelor s Degree in healthcare profession with at least 2 years of industry experience, OR Bachelor s Degree in healthcare profession with at least 2 years work experience in designated therapeutic area or similar role, OR Master s Degree in a healthcare profession, OR PhD with work in designated therapeutic area. Demonstrated mastery of written English and professional verbal skills in English. Strong interpersonal skills and the ability to be flexible in varying environments and with multiple customer groups. Ability to assimilate and communicate large volumes of medical information in an unbiased manner. Ability to conduct literature search and review to represent the appropriate threshold of evidence when responding to customers. Adaptable to newly emerging technologies (including but not limited to, medical information resources, medical information content management systems, medical information delivery systems, field-based medical delivery systems, customer interaction analytics and customer management systems, etc.) Demonstrated high-level end-user computer skills (e.g., databases, word processing, tables and graphics, spreadsheets, presentations/PowerPoint, and templates). If you are using a printed copy of this document, make sure it is the most current approved version. . .