Associate Voice Process

  Roles & Responsibilities:
1. Understand professional standards and established procedures before taking actions or decisions
2. Process claims and handle calls as per process guidelines
3. Adhere to service level agreements and understand Quality & Auditing parameters
4. Take ownership of assigned work and collaborate with team members
5. Meet assigned productivity goals and performance benchmarks
6. Maintain punctuality and attendance as per norms
7. Continuously acquire knowledge and skills related to the process
8. Maintain professional and respectful interpersonal relationships at work
9. Ensure no record of misconduct or disciplinary issues


What Were Looking For:
Any Degree / Knowledge of US healthcare processes
Good oral and written communication skills in English .
Awareness of telephone etiquette and proficiency in MS Office suite
Good typing speed and basic computer navigation skills


Why Join Us
Work on meaningful health initiatives
Friendly, collaborative team environment Growth in career .
Great learning and growth opportunities
Home pick-up and drop facility provided for all shifts.