Associate - Product Design

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
This exciting position is part of the Credit Product Design team that is responsible for migrating and transforming our current technology. Over the next few years, we are embarking on the modernization of our Internal Servicing Portal. If you have a passion for redesigning the User Experience for Customer Care Specialists that service external Card Members over the phone or digitally this is a position for you. Our Product Designers partner closely with our Product Owners and Technologies teams to redefine how we deliver Servicing journeys across multiple teams.

To achieve this, we are bringing on a Product Designer that will focus on to creating intuitive and impactful design solutions that enhance the user experience for customer service representatives. This is a great opportunity for a motivated individual looking to grow in the field of product design while contributing to a high-impact project.

How will you make an impact in this role?

• Transform ideas, business opportunities, research and creative vision into tangible assets that provide clear, usable, useful and desirable outcomes for users
• Build detailed wireframes, high / mid fidelity mockups and interactive prototypes for both business and engineering teams to consume
• Lead UX design works in agile, fast paced environment – fluently deliver just in time design works for sprint cycles while enhancing the quality and user experience
• Lead UX projects through all phases of product development, ship, and iterate
• Effectively act on partner feedback, user testing results and learning’s to improve assets, products and services
• Manage relationships with internal partners, brainstorm and create concepts which form the user experience
• Work in collaboration with key project team members, including user experience, researchers, product owners, tech leads, developers, strategy, and PM
• Be a passionate advocate for the user, ground ideas in data driven solutions by connecting with User Experience Research to incorporate customer insights and principles throughout the creative process.
• Confidently presents to mixed audiences at different levels of the organization
• Responsible for setting up 1-on-1s with product owners to refine design requirements
• Participate in user discovery sessions, design thinking and journey/empathy mapping in order to understand user pain points
• Ensure adherence to design best practices, standards, brand consistency
• Responsible for Identifying gaps in UX Standards and propose, gain alignment, create a standard and implement in the Pattern Library for the design community.

Minimum Qualifications

• Bachelor's Degree in Computer Science, Product/Interaction Design, or equivalent experience
• Strong, tenured experience in UX and UI required; strong understanding of user centered design principles and processes
• Familiarity working in lean/agile product development environment
• Fluency in current industry UX design tools, most notably, Figma prototyping software
• Ability to simplify and turn complex interactions into intuitive user experiences and to clearly communicate how individual journeys align/don’t align to user and business goals
• Excellent influencing/communication skills, both written and verbal
• Comfort and experience in working with both business and technology groups
• Demonstrated ability to manage ambiguity and drive results in a fast-paced environment
• Ability to build strong Blue Box linkages at all organizational levels
• Strategic thinker with the ability to work through complex business and operational problems
• Global role with flexibility in work hours required
• This role is a hybrid model. The successful candidate will be required to work in our Brighton office for 3 days per week and have the option to work from home for 2 days per week.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.