Associate Product Consultant- Passkey

Support clients over the phone and email by answering their product questions and offering technical assistance Offer best practice tips to clients in effort to boost their meeting attendance via Cvent s marketing engine Gather client requirements for future releases of the product Create and maintain all product documentation Implement and manage the online portion of client events as and when needed Gather client requirements and implement them in the Passkey software Communicate with the client and review the initial implementation with them and make required changes Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals Document all communication with the client in Cvent s CRM software Overview: We have multiple Associate Product Consultant positions in our Client Services department for Passkey software product. You shall either be a part of a team that supports clients over the phone and email on the Passkey software or will be responsible for implementing their event requirements in the tool and sharing best practices with them. Our current team of consultants is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology, and communications. In This Role, You Will: Support clients over the phone and email by answering their product questions and offering technical assistance Offer best practice tips to clients in effort to boost their meeting attendance via Cvent s marketing engine Gather client requirements for future releases of the product Create and maintain all product documentation Implement and manage the online portion of client events as and when needed Gather client requirements and implement them in the Passkey software Communicate with the client and review the initial implementation with them and make required changes Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals Document all communication with the client in Cvent s CRM software Heres What You Need: Should have 1-4 years of experience for supporting US, UK or Australia clients Excellent communication skills (verbal and written) Technical knowledge to understand the functionalities of applications and software. High comfort level in using online software products Graduate/ Under-graduate(drop-out) with strong analytical and logical skills Experience in US Customer Service is preferred Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad Strong business acumen, ethics and high integrity Must be articulate, organized, detail-oriented and have ability to multi-task Quick learner, with a positive attitude and ability to work well within a team