0.0 - 4.0 years

2 - 6 Lacs

Chennai

Work from Office

To test small components and features related to an Amazon device, application, or service. To follow SOPs and execute tasks assigned on a daily basis. To strive to meet productivity and quality baselines. To acquire knowledge from peers, on-the-job training, and via device and quality team-provided content (e.g., SharePoint, Wiki, etc.). To perform predefined test cases without compromising the quality and raise defects for all failures observed and track clarifications related to the execution of test instructions through pre-defined mechanisms. To track daily execution status using recommended tools and techniques, and provide individual status reports. To actively participate in internal cross-training sessions and trainings required by the product team(s) and in your organization. To contribute to process improvement ideas wherever applicable in the project scope and assist in the development of new-hires to help them scale in their role. A Device Associate s primary responsibility is to execute test case instructions and report discrepancies. A DA is also responsible for successful and on time delivery of results. Role & Responsibility Execute test cases prepared for testing Software builds on the desired products. Perform test case execution and report bugs accurately Understand testing procedures and guidelines for new builds / releases. Perform regression and repetitive testing exercises to qualify builds without compromising on quality Use software tools for data capture on a daily basis Be comfortable with capturing results, communicating and escalating failures and providing individual status reports Raising all failures/doubts related to the execution of test cases in the clarification portal and closing the same as per the SLA s A day in the life Role & Responsibility Execute test cases prepared for testing Software builds on the desired products. Perform test case execution and report bugs accurately Understand testing procedures and guidelines for new builds / releases. Perform regression and repetitive testing exercises to qualify builds without compromising on quality Use software tools for data capture on a daily basis Be comfortable with capturing results, communicating and escalating failures and providing individual status reports About the team eero connectivity TA team partners with QA and development team to perform test execution across all eero device families. We provide end to end testing like Regression, RTM and Mobile App testing. Bachelors degree Knowledge of QA methodology and tools Knowledge with testing consumer devices Connectivity background will be added advantage.

Posted 5 days ago

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Helpdesk Associate - L2 technical guidance NTT DATA Business Solutions

1.0 - 6.0 years

3 - 8 Lacs

Coimbatore

Work from Office

Req ID: 325216 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - L2 technical guidance to join our team in Coimbatore, Tamil N du (IN-TN), India (IN). Roles and Responsibilities: - Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. - Activities include recognition, research, isolation, resolution & follow up steps. - Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. - Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. - Sound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window

Posted 1 week ago

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