Associate Fraud & Claims Operations Representative

About this role:

Wells Fargo is seeking an Associate Fraud & Claims Operations Representative.

In this role, you will:

• Support and capture all pertinent information from customers about their claims
• Conduct research and provide updates on status of new and existing claims
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers.

Required Qualifications:

• 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses
• responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications
• Should possess basic banking knowledge and ability to analyze, investigate debit card disputed claims
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes
• Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses
• responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications
• Should possess basic banking knowledge and ability to analyze, investigate debit card disputed claims
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes.
• University degree in Business or related discipline
• experience in chargebacks or cards operations
• Knowledge in Debit and Credit cards
• Strong analytical skills
• Good communication skills

Job Expectations:

• Shift Timing: Rotational Shifts (US Holiday).