Associate Engineer, Systems Support

Address user tickets regarding hardware, software, and networking. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting. Test alternative pathways until you resolve an issue. Customize desktop applications to meet user needs. Direct unresolved issues to the next level of support personnel. Follow up with clients to ensure their systems are functional. Help create technical documentation and manuals. Laptop, software & hardware purchase. Tax invoicing co-ordination with vendor & our finance team. Taking approvals for all purchases to be done. Call logs with Dell and other vendors for hardware repair. Laptop dismantling for hardware upgrade. Installation of O365, adobe, antivirus & other software products. Manage asset inventory. Setup Linux, Windows, Mac and troubleshoot issues associated. Vendor Coordination. Manage office network and internal servers. Manage hardware and asset inventory record-keeping. Required Skills Well versed with Installation and Configuration of Computer Peripherals Strong desktop trouble shooting (hardware and software) skills. Networking basics and troubleshooting. Knowledge of Networking Devices like WIFI Router, Network Printer. Hands on experience on Linux desktops Well versed with Windows desktop. Knowledge of Mac will be an added advantage. Knowledge of Mail Client. Understanding of the Inventory Management System is a must. Fluency in English.