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Sutherland Global Services Inc
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Associate - Collections Consultant

Associate - Collections Consultant

Sutherland Global Services Inc

0 - 3 years

2 - 5 Lacs

Chennai

Posted:7 hours ago| Platform:

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Skills Required

Outbound KPI Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Consultants in this role get to: Be the Point of Contact: Responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. Define Sutherland Reputation: Delivering an experience to every customer, meeting Oportun s service standards. Consistently Deliver: Achieve all agreed KPI s. Keep Management Informed: Work pro-actively to ensure potential issues are escalated appropriately.

Our most successful candidates will have: - Advanced English language skills (maintain an English conversation) - Negotiation Skills - Collection Skills - Able to work positively in a fast-paced, changing environment - Ability to multitask and have excellent organizational skills - Sees through the eyes of the customer - Articulate, bright and curious - Bachelor degree is a plus - Experience working in a customer-centric environment is a plus - Experience working in finances related field is a plus - Experience working in collections is a plus

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Sutherland Global Services Inc

Business Process Outsourcing

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Associate - Collections Consultant