Assistant Manager - Service (Centrifugal Pumps)

Kirloskar Brothers Limited

5 - 10 years

6 - 9 Lacs

Chennai

Posted:2 weeks ago| Platform:

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Skills Required

Installation And Commissioning Centrifugal Pumps pump Overhauling site visit

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle under warranty customers issues and complaints,
To Manage and strengthen our service dealers network.
Handling our Direct Customers of Power sectors, Refineries, Petro chemicals Water sectors for service issues.
Increased REACH: Collection of customer data bank and pump population of the allocated area and updating in portal.
Identify and Appointment of New Channel Partners.
Maintaining Profitability: Annual operating plan (AOP) for Chargeable Service Business.
Complying managements reports MIS & updating in portal.
Generation of enquiries for Spares / Retro-fitment and replacement of pumps.
Service dealers claims settlements, Recoveries of service payments from Direct Customers.
Submission of list of recommended spares to customers.
Marketing activity with customers- Technical Presentations, Chargeable Trainings to premium customers, spares business promotional activities.
Initiate and execute Promotional activities like Seminars/ Exhibitions /Customer Direct-mailer/ In-House seminars/ Influencers Meets/ASC meet
Visit to Dealers/Customers for Business enquiry generation.
Follow-up with design /Manufacturing for design and services related issues.
Settlement of Dealers issues claims on account of transit damage, wrong & short supply.

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