Assistant Manager- Sales & Services

As an Assistant Manager - Sales & Services at Malabar Gold & Diamonds, you will play a crucial role in supervising the sales sections and guiding the sales team for daily store operations to ensure effectiveness. You will support in implementing strategies to attract customers and achieve the sales target for the assigned section. Additionally, you will participate in Managers meetings to ensure the execution of decisions made. Your responsibilities will include checking the quality of gold through manual testing and gold check karat analyser, as well as calculating and sharing estimates during sales transactions. You will handle end-to-end activities for bill transactions in cases of Dealer to Dealer transactions and ensure effective communication of Malabar Promises, product details, and offers to customers to ensure customer satisfaction. In terms of sales and customer interaction, you will greet and engage with customers, understand their requirements, and provide them with information on products to drive sales. You will deliver excellent customer service, handle queries and complaints, and build relationships with customers to generate leads for the store. It will be your responsibility to maintain stock quality and presentability, monitor stock movement, inventory levels, and handle product ordering and receiving activities. You will manage merchandising activities, support in maintaining merchandising standards, monitor store ambience, participate in product launches and promotions, and assist in event management. Employee management will also be a part of your role where you will motivate sales staff, evaluate performance, deploy staff optimally, and provide guidance on behavior and grooming guidelines. Additionally, you will focus on people development by identifying growth opportunities, ensuring adherence to timelines for performance appraisal, and conducting on-the-job training for skill development of the sales staff. Overall, as an Assistant Manager - Sales & Services at Malabar Gold & Diamonds, you will be responsible for ensuring the smooth operation of the sales section, providing excellent customer service, maintaining stock quality, and supporting employee development to drive sales and customer satisfaction.,