Assistant Engineer II, Field Service

Providing all preventive maintenance services on-site through shift rotation assignments. Supporting all corrective maintenance, site troubleshooting, and coordination with other related parties to resolve any site issues and problems within the resolution time set by the companys goals. Responsibilities and Measurement Criteria with Time investment Needed on Each: Managing product claims from customers and returning new units to customers within the agreed Service Level Agreement (SLA). Managing minimum stock levels and replenishment to ensure goods are available for urgent cases. Providing all preventive maintenance services on-site through shift rotation assignments. Supporting all corrective maintenance, site troubleshooting, and coordination with other related parties to resolve any site issues and problems within the resolution time set by the companys goals. Preparing and delivering incident reports to customers promptly, including root cause analysis and action plans with clear timeframes. Collaborating with regional teams for additional support as needed. Providing service reports with technical recommendations to customers, leading to additional purchase orders and opportunities for Service Sales on a weekly basis. Strictly complying with VERTIV s and the customer s safety standards and policies. Exercising a professional and customer-oriented approach, reflecting VERTIV as a company with world-class quality service levels. Keeping up to date with knowledge and application of company products/services. Continually developing and improving as a service professional through self-analysis, reading, benchmarking against the best in the industry, and practice. Qualifications Required/ Minimum Qualifications: Bachelor degree in Electrical, Electronic Engineering Additional / Preferred Qualifications: Minimum of 3 years of experience in the power utility maintenance and services industry Understanding and knowledge of power-related products, especially for UPS, is an advantage. Basic computer skills required. Physical & Environmental Requirements: Time Travel Needed: Ability to travel up to 75% of the time. The successful candidate will embrace Vertiv s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength