Group Life Insurance Operations (US Shift) EXL

8.0 - 12.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Manager in our Noida office, you will be responsible for meeting client SLA's regarding Productivity, Quality, and TAT. You will develop strategies to reduce attrition and enhance employee satisfaction by staying connected with the team and understanding their needs to influence them positively. Your key responsibilities will include conducting monthly performance reviews of Agents and Assistant Managers, executing quarterly and annual appraisals, and mentoring Agents and TL. You will drive reward and recognition activities to boost enthusiasm and participation. Process improvement will be a key focus, where you will identify areas for enhancement, scope projects, and involve relevant stakeholders to create enthusiasm for the processes. In this role, you will review KPI performance regularly, collaborate with the Client at the Process Owner level daily, and ensure compliance with internal policies, external regulations, and information security standards. You will also manage and enhance process efficiency, strive to exceed client expectations, handle escalations effectively, and monitor project revenues, manpower, and profitability to achieve targets. Your contribution to long-term planning and operational excellence initiatives will be crucial, along with building knowledge of the client's business. Meeting close task deadlines with high accuracy and minimal rework will be essential in this role. Performance Parameters you will be evaluated on include Employee Satisfaction, people development, and morale; maintaining attrition within target levels; enhancing quality and productivity; meeting process performance KPIs monthly; and ensuring Client Satisfaction. You will have primary internal interactions with the Client and other stakeholders, the Internal Management Team, and Internal Support functions. Your role will be instrumental in driving the success and growth of the processes assigned to you.,

Posted 5 days ago

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HR Executive Industrial Computer Works

3.0 - 7.0 years

0 Lacs

west bengal

On-site

The job involves organizing training and development activities, managing employee safety and wellness, overseeing employee performance, conducting periodic performance appraisals, facilitating promotions, negotiating salaries, drafting employee contracts, onboarding new candidates, approving job descriptions, circulating job descriptions, administering bonuses and incentives, advising on employment policies, providing counseling support, and ensuring compliance with employment laws and regulations. This is a full-time position with a day shift schedule. English language proficiency is preferred. The work location is in person.,

Posted 1 week ago

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HR Executive Client of Apinno Consulting

2.0 - 5.0 years

6 - 7 Lacs

Noida

Work from Office

HR Generalist

Posted 1 month ago

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