Application Support Engineer

Part of a team of Applications specialists, the role is fundamental to supporting and advancing the usage of applications for Corporate Solutions.

Role Responsibilities:

• Providing application support across a number of applications in the Apex group.
• Prioritisation and resolution of tickets related to the core line of business applications, including troubleshooting incidents and service catalogue
• Working as part of a global team to provide technical support to core line of business applications
• Liaising with business, vendors and software development team regarding application support tickets
• Supporting project related tasks, such as application upgrades.
• Supporting the patch management process, which includes bringing through change management to Test and Production environments
• Coordinate with internal auditors, audit coordinators, and other key officials to manage audits responses

Skills Required:

• Experience with various applications: funds administration, ERPs and other
• Experience supporting core line of business applications.
• Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies
• Strong general IT knowledge is required: complete fluency required with all common Office/PC applications, especially Excel
• Experience with Microsoft technologies such as IIS, SQL and .NET
• Experience with Azure desirable
• Experience of working with service desk tools such as Service Now
• Strong verbal and written communication skills and ability to present in a clear and concise manner
• Excellent time management and decision-making skills
• Strong problem solving, troubleshooting and analytical skills are essential
• Ability to work effectively both alone and as part of a team, experience with dealing with third party developers and providers
• Multi-tasking can manage several concurrent projects/tasks and prioritise demands
• Familiarity with GDPR and data security

Qualifications:

• Batchelor Degree Level education or equivalent qualifications/work experience
• ITIL qualification is a plus

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business
• Working with a strong and dynamic team
• Training and development opportunities
• Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly