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Accenture
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Application Support Engineer

Application Support Engineer

Accenture

15 - 20 years

3 - 7 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

enterprise network operations ospf troubleshooting network operations security information and event management switching event management nexus itil framework bgp siem juniper qos firewall vpn incident management fortinet mpls splunk cisco itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Enterprise Network Operations

Good to have skills :Security Information and Event Management (SIEM), Cloud Network OperationsMinimum
2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations.
Roles & Responsibilities:-"To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now.To perform Level 1 troubleshooting readily and update the tickets in timely mannerPass on the tickets / incident details to the next level of escalation within the SLA.Develop and provide trend data and analysis on various reporting within the team.Participate in client and service management reporting as required."Professional & Technical Skills:

- Must To Have
Skills:

Proficiency in Enterprise Network Operations.- Strong understanding of network operations and troubleshooting methodologies.- Experience with network monitoring tools and technologies.- Knowledge of cloud network operations and security operations monitoring.- Hands-on experience in resolving network-related issues.- Familiarity with ITIL framework and incident management processes."Good knowledge and troubleshooting experience of MPLS, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching conceptsBasic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies.Experience in troubleshooting issues on large enteprise networks.Understanding of ITIL framework and processes. Working knowledge of Service NowExposure to various Network Management Tools (HP, Splunk etc)."
Additional Information:"The candidate should have experience in troubleshooting issues on large enteprise networks.Strong analytical and communication skills (written / oral) required.Excellent time management skills and strong attention to detailBasic skills in MS Excel / MS Power Point Tasks "Educational Qualification *Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. CCNA/CCNP certification will be an advantage.- The candidate should have a minimum of 2 years of relevant experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification
15 years full time education

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Application Support Engineer