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3.0 - 7.0 years

9 - 13 Lacs

Bengaluru

Work from Office

Naukri logo

FICO (NYSEFICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity As a Customer Support Engineer, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio.Youll collaborate through innovation with IT, operations teams, product development and product management. VP, Customer Support. What Youll Contribute Take full ownership of client reported incidents, understanding business and technical impacts on clients. Formulate technical and application solutions according to contractual Service Level Agreements with clients. Be able to manage and resolve highly complex issues, acting as a liaison between engineering and consulting teams. Assume a leadership role with clear effective communication when working with clients to resolve issues. Maintain and determine ways to improve the customer experience, demonstrating a strong client-focus. Formulate changes to FICO products and services to reduce client impact. On-board customers to FICOs support portal and process. Manage work assignments, priorities, and schedules with input from management. Act as the intermediary between internal/external clients and management and be the point of escalation. Co-ordinate across other FICO products, platforms, and functions to ensure a seamless client experience. Understand commercial and relationship impacts to FICO when dealing with clients. Advocate as a change agent, to drive improvements across the support function. Be available for On-Call duties where required. Support Cloud and on-premise deployments of the FICO Decision Modeler, and User Interfaces (UI), using supported technologies. What Were Seeking Basic concepts of Java & Object Oriented Concepts. Linux commands, any APM monitoring tools (AppD preferred), Kibana. Knowledge of Webservices (RESt/SOAP). Basic knowledge of reading heap, thread dumps and databases trace files. Excellent customer interaction skills and fluent in English. Excellent verbal and written skills. Ability to prioritize and manage multiple incidents. Be able to work under pressure. Exposure to AWS or any cloud related technologies, Docker, Kubernetes & kubectl. Good understanding in troubleshooting multi-tier enterprise applications and SaaS solutions. Proficiency in tuning applications. Ability to prioritize and manage multiple incidents Be able to work under pressure. Our Offer to You An inclusive culture strongly reflecting our core valuesAct Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics. Youll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide Credit Scoring FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security 4 billion payment cards globally are protected by FICO fraud systems. Lending 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICOs solutions, placing us among the worlds top 100 software companies by revenue. We help many of the worlds largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people just like you who thrive on the collaboration and innovation thats nurtured by a diverse and inclusive environment. Well provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and were proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they dont meet all stated qualifications. While our qualifications are clearly related to role success, each candidates profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to theFICO Privacy policy at https://www.fico.com/en/privacy-policy

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1.0 - 3.0 years

5 - 9 Lacs

Pune

Work from Office

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Join us as a Monitoring & Observability Engineer at Barclays, where you'll take part in the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. As a part of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. You'll be working on complex technical problems that will involve detailed analytical skills and analysis. This will be done in conjunction with fellow engineers, business analysts and business stakeholders.. To be successful as a Monitoring & Observability Engineer you should have experience with:. Proficiency in managing AppD, Grafana, ELK stack, AppD, ITRS,Netcool monitoring tools. Strong knowledge and experience in Windows and UNIX/LINUX/Windows platforms.. Proficiency in collecting, processing, and analyzing various telemetry signals (metrics, logs, traces, events).. Solid understanding of distributed systems, cloud platforms (AWS, Azure, GCP), containerization (Docker, Kubernetes), and microservices architectures.. Experience with scripting languages (Python, Bash, PowerShell) for automation and data manipulation.. Familiarity with database monitoring (SQL, NoSQL).. Knowledge of networking concepts and protocols.. Exceptional problem-solving abilities with a systematic approach to diagnosing complex technical issues.. Strong analytical skills to interpret data, identify patterns, and draw actionable conclusions.. Curiosity and a proactive mindset to anticipate and prevent issues.. Excellent written and verbal communication skills to explain technical concepts to both technical and non-technical stakeholders.. Ability to collaborate effectively with cross-functional teams.. Strong interpersonal skills for mentoring and knowledge sharing.. Strong Work experience in IT operations, monitoring, Site Reliability Engineering (SRE), or a dedicated observability role.. Hands-on experience with implementing and managing observability solutions in an enterprise environment.. Some Other Highly Valued Skills Include. Experience in Chef automation is preferred. Good understanding of Ansible playbook. Exposure to governance, control and risk management policies. Understanding of ITIL – Event/Incident processes. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.. This role is based in Pune.. Purpose of the role. To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.. Accountabilities. Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.. Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.. Assistant Vice President Expectations. To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.. Take ownership for managing risk and strengthening controls in relation to the work done.. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.. Influence or convince stakeholders to achieve outcomes.. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.. Show more Show less

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3.0 - 7.0 years

9 - 13 Lacs

Bengaluru

Work from Office

Naukri logo

FICO (NYSEFICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity As a Customer Support Engineer, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio.Youll collaborate through innovation with IT, operations teams, product development and product management. VP, Customer Support. What Youll Contribute Take full ownership of client reported incidents, understanding business and technical impacts on clients. Formulate technical and application solutions according to contractual Service Level Agreements with clients. Be able to manage and resolve highly complex issues, acting as a liaison between engineering and consulting teams. Assume a leadership role with clear effective communication when working with clients to resolve issues. Maintain and determine ways to improve the customer experience, demonstrating a strong client-focus. Formulate changes to FICO products and services to reduce client impact. On-board customers to FICOs support portal and process. Manage work assignments, priorities, and schedules with input from management. Act as the intermediary between internal/external clients and management and be the point of escalation. Co-ordinate across other FICO products, platforms, and functions to ensure a seamless client experience. Understand commercial and relationship impacts to FICO when dealing with clients. Advocate as a change agent, to drive improvements across the support function. Be available for On-Call duties where required. Support Cloud and on-premise deployments of the FICO Decision Modeler, and User Interfaces (UI), using supported technologies. What Were Seeking Basic concepts of Java & Object Oriented Concepts. Linux commands, any APM monitoring tools (AppD preferred), Kibana. Knowledge of Webservices (RESt/SOAP). Basic knowledge of reading heap, thread dumps and databases trace files. Excellent customer interaction skills and fluent in English. Excellent verbal and written skills. Ability to prioritize and manage multiple incidents. Be able to work under pressure. Exposure to AWS or any cloud related technologies, Docker, Kubernetes & kubectl. Good understanding in troubleshooting multi-tier enterprise applications and SaaS solutions. Proficiency in tuning applications. Ability to prioritize and manage multiple incidents Be able to work under pressure. Our Offer to You An inclusive culture strongly reflecting our core valuesAct Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics. Youll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide Credit Scoring FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security 4 billion payment cards globally are protected by FICO fraud systems. Lending 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICOs solutions, placing us among the worlds top 100 software companies by revenue. We help many of the worlds largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people just like you who thrive on the collaboration and innovation thats nurtured by a diverse and inclusive environment. Well provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and were proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they dont meet all stated qualifications. While our qualifications are clearly related to role success, each candidates profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to theFICO Privacy policy at https://www.fico.com/en/privacy-policy

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3.0 - 8.0 years

2 - 5 Lacs

Pune

Work from Office

Naukri logo

Project Role : Quality Engineer (Tester) Project Role Description : Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process. Must have skills : Micro Focus LoadRunner Good to have skills : HP Service Managment, HPSM Architecture and ConfigurMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Quality Engineer (Tester), you will enable full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. You will perform continuous testing for security, API, and regression suite, create automation strategy, automated scripts, and support data and environment configuration. Participate in code reviews, monitor, and report defects to support continuous improvement activities for the end-to-end testing process. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and execute automated test scripts.- Collaborate with cross-functional teams to ensure quality deliverables.- Identify and report software defects.- Analyze test results and provide recommendations for improvements.- Stay updated with industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Hands On experience in Micro Focus LoadRunner.- Experience in Monitoring /Profiles tools - APPD, DynaTrace, Jprofiler- Experience in Workload Modelling- Exp in AWR report Analysis, Heap Dump Analysis, Thread Dump Analysis- Strong understanding of performance testing methodologies.- Experience in load testing web applications.- Knowledge of scripting languages like JavaScript or Python.- Hands-on experience with test automation tools.- Familiarity with Agile and DevOps practices. Additional Information:- The candidate should have a minimum of 3 years of experience in Micro Focus LoadRunner.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

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