Customer Satisfaction Advisor Decathlon Sports India

2.0 - 6.0 years

0 Lacs

kozhikode, kerala

On-site

You will be responsible for providing a best-in-class customer experience at the store. This involves ensuring that the entire Store team adopts a CUSTOMER FIRST mindset and proactively finds solutions for all customers. You will be available at the welcome desk to address customer queries through various mediums such as face-to-face interactions, calls, emails, and social media. It is essential to gain deeper knowledge of customer experience (CX) by understanding CRM systems and practices. Analyzing customer feedback from different touchpoints will be crucial to enhance the overall customer experience. As the guardian of customer-centricity in the store, you will ensure that all customers are greeted and welcomed at various touchpoints within the store. Providing training to teammates to enhance customer assistance skills and promoting Store-Assisted Orders and App Downloads will be part of your responsibilities. Collaborating with the team to make decisions that improve the local customer experience and make the store the most loved sports brand is key. You will prioritize ensuring a smooth checkout experience for customers by optimizing cash counter operations and providing training to store teammates. Developing the store business through a Circular Economy approach, which includes enabling sustainable business development of products and offering relevant after-sales services, will be part of your role. Recruiting, developing, motivating, and taking care of human capital is another significant responsibility. Leading by example by sharing values, culture, and human fundamentals with teammates, as well as anticipating human needs and recruiting talents aligned with the commercial strategy, are essential aspects of this role. To thrive in this role, you should have a strong ability to analyze customer feedback, identify issues, and implement solutions. A genuine passion for delivering exceptional customer service, building strong customer relationships, and using CRM systems and social media platforms comfortably are crucial. Being keen to adapt and learn Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis for optimizing business performance will be beneficial.,

Posted 1 week ago

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