Analyst - Business Transformation & Revenue Assurance

3 - 7 years

0 Lacs

Posted:4 days ago| Platform: Shine logo

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On-site

Job Type

Full Time

Job Description

As an Analyst in Business Transformation & Revenue Assurance at Mastercard Services, you play a crucial role in driving smarter decisions and operational excellence through data and technology. Your primary responsibility is to develop a deep understanding of the business environment and collaborate with key stakeholders such as Sales, Finance, Controllership, and Risk to identify pain-points in their business model and operational processes. You will lead the Quality and Revenue assurance program to establish effective control mechanisms that mitigate revenue risks and ensure compliance. By becoming a subject matter expert within the centralized team, you will implement quality checks throughout the business operations lifecycle from order to cash. It is essential to create and maintain documentation such as Standard Operating Procedures (SOPs), process flows, and user journey maps. Working closely with workstream leads, you will drive successful implementation through disciplined Program and Change management efforts. Monitoring process Key Performance Indicators (KPIs) is a key part of your role to identify areas for continuous efficiency improvements. You will also be responsible for maintaining daily logs and extracting tactical insights to drive necessary interventions. To excel in this role, you should have experience in sales operations, business operations, or revenue assurance, preferably within B2B services organizations. Business consulting experience and the ability to handle unstructured situations using first principles thinking for problem-solving are highly valued. A background in Finance or a Management degree is required, with 3-5 years of relevant experience. While prior experience in internal controls/internal audit is not mandatory, it is advantageous. Proficiency in project management, stakeholder management, and excellent communication skills are essential for this position. Familiarity with B2B Sales processes and Sales productivity tools such as Salesforce CRM, CPQ, and Contracting tools is preferred but not mandatory. In addition to your core responsibilities, you are expected to uphold Mastercard's Corporate Security Responsibility. This involves complying with security policies, ensuring the confidentiality and integrity of accessed information, reporting any security violations or breaches, and completing mandatory security trainings as per Mastercard's guidelines. By prioritizing information security in all your activities, you contribute to safeguarding Mastercard's assets, information, and networks.,

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