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13.0 - 18.0 years
20 - 30 Lacs
Navi Mumbai
Work from Office
Skill required: KYC Screening - Know Your Customer (KYC) Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do The candidate will work within the KYC Remediation team who is responsible for several activities aligned with the remediation of Know Your Customer activity for corporate / personal / commercial customers Previous experience of KYC analysis in a remediation or live on-boarding environment is essential The candidate must also have a detailed knowledge of the following:Personal client KYC, Corporate entities, Sanctions, Data gathering skills, Screening clients, Risk classification, PEPs investigation and knowledge of regulatory environment Attributes to succeed in this role:Experience in leading team, Ability to learn quickly, Detailed understanding of the procedure documents, KYC / AML knowledge and ability to speak up and challenge effectively Experience in EDD is not mandatory but will be an added advantage for the role Main Duties and Responsibilities Manage a team of KYC analysts and oversee their work to ensure it is of the highest quality standards Perform random quality checks on the case which has been already checked by the QC person Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Should be able to anticipate risk and challenges in the process and take proper actions to zero down the impact Should have excellent people handling skill Should monitor work allocation for the team to get maximum output from the team Conduct team engagement activities Liaising with client to understand the upcoming volume patter to ensure highest productivity from the team Support the KYC Analysts/Checkers to resolve their queries Need to work with the team to identify gaps in the process and work with clients to close those gaps within the set timelines Support the KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation point for clients, responsible for client satisfaction, overall client management and delivery of client solutions What are we looking for Know Your Customer (KYC) Operations The Candidate Candidates should have a minimum of 12-15 years of functional experience in financial services with strong technical knowledge of KYC / AML process Minimum of 5 years experience in managing team and have 3 years experience in managing team leaders Sound knowledge of the regulatory environment is highly desirable Relevant Legal and Compliance Qualifications desirable Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end to end KYC and client on-boarding processes Experience of on boarding across different client types Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Qualifications Educated to Degree Level Post Graduation would be preferred Demonstrated ability to develop relationships with business partners, communicate and explain complex KYC / AML-based issues Strong experience in the financial services industry across a range of sectors Strong knowledge of the business Problem solving ability Detail oriented, with the ability to work independently and multi-task effectively Excellent written and verbal communication skills Flexible, time management, and ability to prioritize and work effectively to tight deadlines KYC analyst must have an understanding in risk management and good in communication skills - oral and writing Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 week ago
8.0 - 10.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
Roles and Responsibilities Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Ensure excellent customer service, resolving customer complaints and issues in a timely and professional manner. Oversee daily branch operations, including transactions, customer interactions, and cash handling. Identify and mitigate potential risks, ensuring compliance with banking regulations and policies. Monitor and evaluate team performance, providing feedback and coaching to improve productivity and efficiency. Experience Needed Banking Experience: Typically 8-10 years of experience in a banking environment, preferably in a supervisory or leadership role. Domain Experience: Should have managed AML Process for minimum 3 years and should have experience in Finance Transaction, settlement & Reconciliation, Credit Offline & Customer service Investigator 3. Leadership Skills: Proven leadership skills, with experience in managing teams and motivating staff. 4. Customer Service: Excellent customer service skills, with experience in resolving customer complaints and issues. 5. Operational Knowledge: Strong knowledge of banking operations, including transactions, cash handling, and risk management. 6. Regulatory Compliance: Familiarity with banking regulations and policies, ensuring compliance and risk management. 7. Communication Skills: Excellent communication and interpersonal skills, with ability to interact with customers, staff, and management.
Posted 1 month ago
13.0 - 18.0 years
40 - 45 Lacs
Gurugram
Work from Office
Skill required: KYC Screening - Know Your Customer (KYC) Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do The candidate will work within the KYC Remediation team who is responsible for several activities aligned with the remediation of Know Your Customer activity for corporate / personal / commercial customers. Previous experience of KYC analysis in a remediation or live on-boarding environment is essential. The candidate must also have a detailed knowledge of the following:Personal client KYC, Corporate entities, Sanctions, Data gathering skills, Screening clients, Risk classification, PEPs investigation and knowledge of regulatory environment. Attributes to succeed in this role:Experience in leading team, Ability to learn quickly, Detailed understanding of the procedure documents, KYC / AML knowledge and ability to speak up and challenge effectively. Experience in EDD is not mandatory but will be an added advantage for the role. Main Duties and Responsibilities Manage a team of KYC analysts and oversee their work to ensure it is of the highest quality standards Perform random quality checks on the case which has been already checked by the QC person Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Should be able to anticipate risk and challenges in the process and take proper actions to zero down the impact Should have excellent people handling skill Should monitor work allocation for the team to get maximum output from the team Conduct team engagement activities Liaising with client to understand the upcoming volume patter to ensure highest productivity from the team Support the KYC Analysts/Checkers to resolve their queries Need to work with the team to identify gaps in the process and work with clients to close those gaps within the set timelines Support the KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation point for clients, responsible for client satisfaction, overall client management and delivery of client solutions. What are we looking for Know Your Customer (KYC) Operations The Candidate Candidates should have a minimum of 12-15 years of functional experience in financial services with strong technical knowledge of KYC / AML process Minimum of 5 years experience in managing team and have 3 years experience in managing team leaders. Sound knowledge of the regulatory environment is highly desirable Relevant Legal and Compliance Qualifications desirable Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end to end KYC and client on-boarding processes Experience of on boarding across different client types Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Qualifications Educated to Degree Level Post Graduation would be preferred Demonstrated ability to develop relationships with business partners, communicate and explain complex KYC / AML-based issues Strong experience in the financial services industry across a range of sectors Strong knowledge of the business Problem solving ability Detail oriented, with the ability to work independently and multi-task effectively Excellent written and verbal communication skills Flexible, time management, and ability to prioritize and work effectively to tight deadlines KYC analyst must have an understanding in risk management and good in communication skills - oral and writing. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
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