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Amazon - MHLS German, - (Direct Contract) - Work from Home Opportunity

Amazon - MHLS German, - (Direct Contract) - Work from Home Opportunity

Amazon

1 - 6 years

8 - 13 Lacs

Hyderabad

Posted:2 weeks ago| Platform:

Apply

Skills Required

German B2 Customer Support German Language German Translation

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

(Work from Home with limited VCC Locations)

Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal

This is work from Home based, for 1 Year contract on Amazon payroll.

Amazon Development Center India: ADCI started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, ADCI builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.

Employee case management (SIM-T/mailbox)
Process reimbursement benefit adjudication for the documents
Process manual enrollment/withdrawal
Process vendor & payroll reporting
Perform audits and control check
Demonstrate Bias for action by timely completing the assigned benefits processes with 100% accuracy.
Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue.
Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees.
Demonstrate Ownership by reviewing process documentation and making updates on a regular basis.
Provide required support to SME/Team Manager for Dive deep into data and benefits stats reporting.
Liaise with internal (support teams like Payroll, Employee resource center, Exits, On boarding team etc.) and external stake holders (Insurance vendors) for resolving employee queries and complete administrative processes.

Key job responsibilities

Translation Specialist will support Benefit administration in regions with German as the primary language
Resolve employee queries (Case management) in French language
Speak to Vendors and service providers (German)
Adjudicate, create and respond to various documents, payment request, vendor files (German)
A day in the life Benefit administration - Back office support of Amazon employee benefits in German speaking regions.

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Amazon - MHLS German, - (Direct Contract) - Work from Home Opportunity