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4.0 - 9.0 years

3 - 6 Lacs

Bengaluru

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Supervise & lead a team of collection agents, ensuring high performance meeting daily/weekly/monthly targets Conduct regular team meetings one-on-one coaching sessions & performance reviews to ensure targets are met interesred call 9235457455 Deepti

Posted 6 days ago

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5.0 - 10.0 years

0 Lacs

Noida, Pune

Work from Office

for any queries call-9354498578 mail resume on-AP00841743@TechMahindra.com Roles and Responsibilities: Handle a team of QAs or QTLs. Ability to map processes, defines process, and execute them. Ability to view the issues end-to-end and develop action plans with tangible deliverables. Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance Out of the box thinker to develop tools and processes for best utilization of resources. Strong conflict management skills. Exceptional Client management (internal/external stakeholder) skills. Ability to plan & conduct transactional quality audits, Process Improvements, calibrations. Excellent skills on MS Office /Quality Tools / Data Analysis / Analytical Skills / Reporting / Google Suite, Google Forms, Google Sheet, Google Doc etc The candidate should have excellent problem-solving capabilities and lateral thinking skills. Ensure client quality targets are met & exceeded. Ensure to be aligned and calibrated with client requirements and expectations. Ability to handle pressure and a natural go getter. Head, coach and mentor the quality team. Eye for detail and aggressive in plan execution/implementation. Drive process improvement and other quality tools for process performance measurement and standardization. Front end Quality with the end customer and participate in weekly/Monthly/Quarterly reviews. Six Sigma, Green Belt / Yellow Belt certified with at least 1-2 project lead individually is desirable. Key Deliverables (KRA/Measure): Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis. Reduction of rework and Cost of poor Quality (COPQ). Should be able to handle & achieve the departmental requirements. Have knowledge of different policies and procedures. Maintaining secrecy of data. Excellent English Communication Skills (both spoken and written) Ability to work within challenging environment with tight delivery timelines. Keen to learn and adapt to emerging requirements Applicants Specifications & Qualification: 5+ years of experience, last 2 year should be in Team Handling Role Should be preferably Six Sigma GB Certified Should have worked as Customer Service Associate, QA, QTL/QAM in Customer Service or Back office or Chat Should be Graduate BFSI experience preferred (Invoicing, Debt Collection, General Banking / payment queries, Disputes & Fraud) Knowledge / experience of G-suite, Jira, Slack and Chat platform like Fresh Desk & Fresh Chat

Posted 2 weeks ago

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10.0 - 12.0 years

9 - 10 Lacs

Bengaluru

Work from Office

Designation: Manager - Quality Management Systems Department: QMS Gender: Female Location : Electronic City, Bangalore Work Experience: Minimum 10 years of industrial experience Should have worked in the Management Systems for at least 5 - 7 years Educational Qualification: Graduate in Mechanical Engineering Local language KANNADA is must. Job Profile: Overall responsibility for monitoring of implementation, maintenance and improvement of Management Systems (ISO9001, IATF16949, AS9100D, ISO14001, ISO45001) To maintain the integrity of the Management Systems when the changes are planned and implemented such as new rules, standards, core tools, CSR, IATF Sanctioned Interpretations & FAQs To maintain the management system documents and records Liaison with external parties on matters relating to Management Systems such as quotation, agreements, audit plans, auditor travel & accommodation plans. Scheduling and conducting MRM Scheduling and conducting Internal Management System Audits Corrective action follow-up for all non-conformities raised during Certification body and internal management system audits To lead reviewing and implementing Customer Specific Requirements (CSR) To do centralized KPI monitoring related to Quality, Environment and Safety Sowmya Samvith Technologies 9844188855

Posted 2 weeks ago

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14.0 - 17.0 years

12 - 15 Lacs

Bengaluru

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Job Title: Quality Manager - Special Process Location : Devanahalli, Aerospace SEZ, Bangalore Qualifications: BE Chemical Engineering / M.Sc. Chemistry Desired Experience: Around 15+ Yrs of experience in Quality function in Aerospace parts Special processing (HT, CP, NDT) Work Experience: Total experience of 15+ years in which he should have worked for at-least 10 years in plating shop. Required Knowledges and Skills : Vast knowledge on chemical processing of aerospace components. Technical Skills : Extensive knowledge of NADCAP requirements for Chemical Processing (CP), Heat Treatment (HT), and Non-Destructive Testing (NDT) processes. In-depth understanding of AS9100 requirements for aerospace quality management. Accountable for overseeing the Quality Management System (QMS) and ensuring compliance with NADCAP requirements. Responsible for coordinating third-party audits and customer audits to maintain quality standards and certifications. Tasked with preventing customer escapes by implementing robust quality control measures. Lead internal audits, pre-NADCAP audits, and the closure of non-conformance reports to enhance process compliance. Drive the implementation of new processes in alignment with industry standards. Enforce strict process adherence to maintain quality and consistency. Monitor and control internal rejection rates to reduce COPQ and improve efficiency. Assess the effectiveness of corrective actions and make necessary adjustments. Identify training needs for team members to enhance process quality and efficiency. Verify and approve test plans, matrices, procedures, work instructions, and periodic test results. Maintain control over product quality to meet and exceed customer expectations. Personal Skills : Self-motivated and willing to take on new challenges and Lead team. Strong communication skills Target Companies: Special process for Aerospace products Position Details Key Accountabilities: List the key areas of responsibility Accountable and manage overall Shop Floor Quality Activities Reducing rejections by initiating corrective actions along with Production. Work for achieving Zero Customer complaints by revisiting the process and inspection techniques. Work on to achieve & improve process capability along with Engineering for all the products. Supporting & assisting NPD activities by early involvement during development. Reporting: The position reports into the Head Quality Aerospace Sowmya Samvith Technologies 9844188855

Posted 2 weeks ago

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10 - 12 years

9 - 10 Lacs

Bengaluru

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Designation: Manager - Quality Management Systems Department: QMS Gender: Female Location : Hosa Road, Bangalore Work Experience: Minimum 10 years of industrial experience Should have worked in the Management Systems for at least 5 - 7 years Educational Qualification: Graduate in Mechanical Engineering Local language KANNADA is must. Job Profile: Overall responsibility for monitoring of implementation, maintenance and improvement of Management Systems (ISO9001, IATF16949, AS9100D, ISO14001, ISO45001) To maintain the integrity of the Management Systems when the changes are planned and implemented such as new rules, standards, core tools, CSR, IATF Sanctioned Interpretations & FAQs To maintain the management system documents and records Liaison with external parties on matters relating to Management Systems such as quotation, agreements, audit plans, auditor travel & accommodation plans. Scheduling and conducting MRM Scheduling and conducting Internal Management System Audits Corrective action follow-up for all non-conformities raised during Certification body and internal management system audits To lead reviewing and implementing Customer Specific Requirements (CSR) To do centralized KPI monitoring related to Quality, Environment and Safety Sowmya Samvith Technologies 9844188855

Posted 2 months ago

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4 - 9 years

4 - 9 Lacs

Bengaluru

Work from Office

Must have Min 1+yrs exp as a Quality Team Leader on papers. Handled a team of Quality Analyst's. Well Versed with Quality Metrics. US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Posted 2 months ago

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