3.0 - 7.0 years

0 Lacs

madurai, tamil nadu

On-site

You will be working as a DC Operations - L2 Specialist in the Madurai location with 2.5-5 years of experience in India. Your role will involve alert monitoring and ITIL process experience, specifically in incident management and change management modules. You should have hands-on experience with alert monitoring tools like SCOM, Solarwinds, Control Up, Citrix Director, ITSM tools such as Remedy, ServiceNow, batch job scheduling, start/stop backup jobs, and backup monitoring tools like Networker. As a Specialist, you need to be adaptable to changing priorities, able to create Run books, SOP's, review documentation regularly, and act as a liaison between customers and the Project team. You will be responsible for performing and documenting RCAs for all issues, managing alerts/incidents on a 24x7 on-call/email rotation, and coordinating with international teams effectively. Furthermore, you will assign work within the team and to technical team members when necessary, act as a Subject Matter Expert (SME), ensure positive customer experience through First Call Resolution, and support on-call escalations by conducting root cause analysis. Your responsibilities also include resolving tickets within agreed SLAs, updating the knowledge base, providing training to new team members, and maintaining quality standards and regulatory compliance. To excel in this role, you must have a B-Tech qualification and possess strong communication, coordination, and presentation skills. Your ability to track outstanding actions, manage escalations, and demonstrate expertise through presentations will be crucial for success in this position.,

Posted 2 days ago

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Senior Engineer Technology Command Centre M&G plc

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

You will be joining M&G Global Services Private Limited, a subsidiary of M&G plc group of companies, as a Technology Command Centre Specialist. In this role, you will be responsible for monitoring and managing IT infrastructure & application operations to ensure the availability and performance of critical business platforms. Your proactive approach to incident management, effective communication during bridge calls, and collaboration with support teams will be crucial in driving timely resolution of incidents. Experience with monitoring and observability tools like SolarWinds, AppDynamics, Dynatrace, Splunk, etc., will be essential for maintaining optimal system performance. Your role will involve supporting the UK and India business with extended support for Asia Pacific regions, requiring flexibility in working hours in a 24/7 model to meet business needs. To succeed in this role, you must possess the following skills and qualifications: - Incident Management: Respond quickly to and manage IT incidents, lead bridge calls, and coordinate efforts among support teams and stakeholders. - Alert Monitoring: Analyze and interpret system alerts to identify root causes and troubleshoot issues. - System Performance: Collaborate with infrastructure & application teams to ensure high availability and performance of systems. - Reporting: Generate reports and metrics related to system performance and incident response times. - Communication: Act as a central point of communication during incidents and provide regular updates to stakeholders. - Continuous Improvement: Identify opportunities for process optimization and leverage AI & automation tools for higher application availability. - Education: Bachelor's degree in science, Information Technology, Computer Science, or related field preferred. - Experience: Minimum 5+ years of technology work experience with at least 3 years in infrastructure & application monitoring and incident management. Additionally, the following soft skills are required: - Strong analytical skills and attention to detail. - Excellent communication and interpersonal skills. - Ability to work effectively in high-pressure situations. As a Technology Command Centre Specialist at M&G Global Services, you will have the opportunity to work in a dynamic environment, collaborate with cross-functional teams, and contribute to the company's goal of being the best loved and most successful savings and investments company in the world. If you are passionate about providing exceptional service, eager to learn and develop your technical skills, and can work both independently and as part of a team, we encourage you to apply.,

Posted 1 week ago

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