1.0 - 6.0 years

4 - 9 Lacs

Chennai

Work from Office

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests personal checks and travelers checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Posted 2 days ago

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Airport Representative Travel Corporation India

0.0 - 5.0 years

3 - 5 Lacs

Varanasi, Navi Mumbai, Amritsar

Work from Office

Job Role of an Airport Representative Representing the organization as an Airport Representative. Welcoming guests & assisting them at arrival/departure. Interacting with Guests for brief/debrief of itinerary. Responsible for strictly following the prescribed procedures (Class by Sita) & making the guest comfortable & their experience memorable. Responsible for welcoming, assisting guests in arrival & departure transfer. Assist the guest at the time of check in & check out at the hotel. Brief the guest about complete tour itinerary (If required). Prepare paging board as per the allocated assignment. Reconfirm the flight, hotel, vehicle & all other details before transfer. Ensuring Vehicle quality by performing complete vehicle check-list process. Ensure to carry required amenities as detailed for allocated assignment. Disseminating correct & timely information to Operations team. Effective laisoning between DO-CSE, TDO & ADO. Assist the client in all possible ways in consultation with the file handler and duty officer. Provide clients' feedback to the operation team. Should be responsible for assisting official work / assisting Duty Officers as needed. Should have good knowledge of brand specific requirement.

Posted 1 month ago

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Airport Representative Travel Corporation India

- 5 years

2 - 4 Lacs

Navi Mumbai

Work from Office

Posted 2 months ago

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