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3.0 - 5.0 years
7 - 10 Lacs
Mumbai
Hybrid
Role : Scheduling Analyst Job Location : Mumbai(We can hire from Pan India) Mode of work : Hybrid, need to travel to Mumbai office as per business requirement at their own cost. Shift timing : UK timings 1pm to 10pm (5 days working Mon to Fri) Years of experience: 3 to 5 years Skillset required: Planning/scheduling experience. Expertise in using all essential applications and systems for line management (e.g Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI Webview , Sharepoint). Data Analysis Job Description: Support the senior management team in maintaining the optimal agent schedule design and profile to meet business demands. Work with offshore teams to ensure schedules are accurate and as per WFM processes. Accountability & Activities Results Focused: Perform analysis on the schedule fit / efficiency to ensure optimum solutions through working with and managing offshore activities and workloads, Optimisation of schedules to create the best possible deviation/intraday plan in readiness for handover to the tactical planning team Coordinate offline planning with offshore Bank holiday scheduling Communication: Ensure relationships are maintained to ensure communication is maximized with key areas of the business. Set up and maintain regular contact with all planning teams at all sites. Attend all relevant business planning meeting Run effective handover meeting to communicate the plan to tactical planning and operations Projects & Change: Take responsibility for other adhoc projects. Ensuring high levels of communication with all planning teams and sites throughout, engaging all relevant to deliver. Professional Know-how: Qualification: Matric required Experience: 3 - 5 years planning/scheduling experience Expertise in using all essential applications and systems for line management (e.g Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI Webview, Sharepoint) Experience with the Marks & Spencer (M&S) account Skills and abilities: Experience at working to challenging deadlines. Self-motivated, enthusiastic, professional individual Basic commercial awareness Advanced use and understanding of Workforce management systems Good organisational skills Excellent Communication Skills both verbally and written. The ability to analyse data and make valuable business decisions Excellent MS office application knowledge including Excel & Access Further requirements: The role-holder will be required to work on occasion, during Out-of-Hours periods, to reach all operational areas. Working Relationships: Internal: Operations/functional lines
Posted 6 days ago
3.0 - 8.0 years
1 - 5 Lacs
Kharkhoda
Work from Office
Role & responsibilities Knowledge of Mechanical Press. Knowledge of Transfer Line Knowledge of Proximity sensors and solenoid Valve. Knowledge of Isgec Make Press. Preferred candidate profile
Posted 3 weeks ago
3 - 8 years
1 - 5 Lacs
Kharkhoda
Work from Office
Role & responsibilities Knowledge of Mechanical Press. Knowledge of Transfer Line Knowledge of Proximity sensors and solenoid Valve. Knowledge of Isgec Make Press. Preferred candidate profile
Posted 2 months ago
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