AGM-CRM

Seeking a dynamic and results-driven Assistant General Manager – CRM to lead and execute our customer relationship management strategy across all our retail jewellery stores. The ideal candidate will be responsible for enhancing customer engagement, driving retention, and delivering key CRM KPIs through data-driven decision-making and cross-functional collaboration. Key Responsibilities: · CRM KPI Ownership : Drive and monitor CRM performance indicators across all retail stores, ensuring alignment with business goals and customer satisfaction metrics. · Data Analysis & Reporting : Interpret customer data to develop actionable insights. Design and maintain dashboards, and prepare presentation decks (PPTs) for internal reviews and strategy meetings. · Strategic Customer Engagement : Develop and implement CRM strategies to enhance customer engagement, loyalty, and lifetime value. Identify and act upon opportunities for personalized marketing and customer journeys. · Cross-Functional Collaboration : Work closely with marketing, operations, IT, and merchandising teams to align CRM initiatives with broader business objectives and ensure seamless execution. · Training & Excellence Programs : Lead the design and rollout of CRM training programs for store and support teams. Define and drive a roadmap for CRM excellence across the organization. Key Skills & Qualifications:  Bachelor’s degree in Marketing, Business Administration, or a related field.  5–8 years of experience in CRM, customer engagement, or related roles, preferably in retail or consumer-facing industries. Strong analytical skills with experience in tools like Excel, PPT or similar platforms. Excellent communication, leadership, and stakeholder management skills. Ability to think strategically while managing day-to-day execution. Job Types: Full-time, Permanent Pay: ₹1,000,000.00 - ₹1,200,000.00 per year Schedule: Day shift Experience: CRM, customer engagement: 7 years (Required) Retail Inds.: 6 years (Required) Location: Bhubaneshwar, Orissa (Required) Work Location: In person