3 Advanced Troubleshooting Jobs

Your Role Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts. Key Responsibilities: Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of patching, upgrades and configuration changes Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities Experience: Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls Reporting using PowerBi, PowerPoint and Excel Bachelor's or Master's degree in Computer Science, Information Technology, or related field 10+ years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills Y Your Role Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts. Key Responsibilities: Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of patching, upgrades and configuration changes Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities Experience: Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls Reporting using PowerBi, PowerPoint and Excel Bachelor's or Master's degree in Computer Science, Information Technology, or related field 10+ years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills

Role & responsibilities Design and Deploy advanced Silver Peak SD-WAN solutions tailored to enterprise-scale environments. Serve as the highest level of escalation for Silver Peak-related incidents and performance issues. Utilize Silver Peak Unity EdgeConnect and Orchestrator for configuration, monitoring, and management. Lead end-to-end SD-WAN implementations , including planning, design, configuration, and post-deployment support. Optimize WAN performance with path conditioning , TCP acceleration , and QoS tuning . Design and support routing protocols, primarily BGP and OSPF , in Silver Peak environments. Implement and maintain traffic prioritization , bandwidth management , and application-level QoS . Mentor and guide engineers and architects in best practices, troubleshooting, and SD-WAN design strategy. Create and maintain detailed documentation on designs, configurations, and processes. Preferred candidate profile Proven experience designing and implementing Silver Peak SD-WAN solutions . In-depth knowledge of Silver Peak Unity EdgeConnect and Orchestrator . Hands-on experience in advanced troubleshooting for Silver Peak solutions. Strong background in WAN optimization , including TCP acceleration and path conditioning. Deep expertise in BGP , OSPF , and enterprise routing architectures. Solid understanding of Quality of Service (QoS) , including traffic shaping and prioritization. Experience mentoring engineers and leading technical teams. Excellent communication and documentation skills.

Deliver in-depth, instructor-led training for RHCSA, RHCE to individuals, corporate clients, and teams. Design and develop tailored course materials, including presentations, hands-on labs, and certification preparation guides. Provide practical examples and scenarios to demonstrate the real-world applications of Red Hat technologies. Offer expert guidance in system administration, advanced troubleshooting, and OpenShift deployment. Conduct workshops, boot camps, and certification review sessions for professional development. Mentor students in their preparation for certification exams by providing regular feedback and assessments. Staycurrent with the latest Red Hat technologies, releases, and industry best practices. Support students in troubleshooting lab environments, networking issues, and OpenShift cluster setups. Excellent communication, presentation, and leadership skills. Must Have RHCSA and RHCE Certificate