Job
Description
As part of Capgemini Invent since June 2021, frog collaborates with customer-centric enterprises to foster sustainable growth through the creation and coordination of experiences on a large scale, leveraging the potential of data and technology. The future of customer experiences is being redefined by delivering pioneering business models, products, services, brand interactions, and communications. When you join frog, you become a part of the pond, a worldwide network of studios characterized by a dynamic in-person and virtual culture. frogs are known for their inquisitiveness, teamwork, and bravery, bound by a shared dedication to enhancing the human experience across various domains of expertise, all while contributing their distinct and diverse talents and backgrounds. Leveraging our global presence and local insights, we tackle intricate challenges to devise innovative, sustainable solutions that resonate emotionally and drive markets. At frog, values like humor, optimism, and community are held in as high regard as performance and results. Our culture is characterized by openness, adaptability, inclusivity, and engagement. Working with frog empowers you to seize opportunities and leave your mark on every project, within your studio, your community, and the broader world. Your Role: - **Solution Architecture & Design:** Take the lead in devising scalable Adobe solutions, transforming customer experience strategies into feasible technical architectures and blueprints. - **Platform Expertise:** Act as the go-to authority on Adobe Experience Cloud tools, particularly Adobe Experience Manager (AEM), Adobe Analytics, Adobe Target, and Adobe Campaign, recommending best practices and ensuring optimal utilization. - **Requirements Analysis:** Collaborate with business stakeholders to grasp their objectives, outline requirements, and pinpoint Adobe solutions that enhance customer experience and engagement. - **Integration & Optimization:** Supervise the integration of Adobe solutions with other enterprise systems (CRM, data warehouses, etc.), ensuring smooth data flows and a cohesive customer perspective. - **User Experience & Personalization:** Implement personalized, data-driven customer experiences across web, mobile, and email channels, concentrating on refining the customer journey. - **Performance Monitoring:** Establish dashboards and analytics to monitor solution performance, conduct routine audits, and identify avenues for optimization. - **Documentation & Training:** Document architecture and configuration to facilitate ongoing maintenance and provide training to internal stakeholders on Adobe tools and best practices. Your Profile: - **Educational Background:** Possess a Bachelor's degree in computer science, Information Technology, Marketing, or a related field. - **Experience:** Accumulate 8-12 years of industry experience, with at least 3+ years spent as a Solution Architect, ideally within Adobes suite of tools, showcasing expertise in the customer experience realm. - **Technical Skills:** Demonstrate proficiency in Adobe Experience Cloud tools, specifically AEM, Adobe Analytics, Adobe Target, and Adobe Campaign. Hands-on experience with JavaScript, HTML, CSS, RESTful APIs, and CRM integrations. - **Project Experience:** Display a track record of designing and implementing intricate Adobe solutions from inception to deployment, particularly in extensive customer experience initiatives. - **Problem Solving & Innovation:** Possess robust analytical abilities and a proactive mindset for identifying issues and implementing effective solutions. - **Communication Skills:** Exhibit excellent communication skills, enabling the translation of technical requirements to business stakeholders and vice versa. - **Certifications:** A plus if you hold Adobe Certified Expert (ACE) credentials in AEM, Analytics, Target, or Campaign. - **Domain Knowledge:** Prior involvement in consulting, digital transformation, or customer experience projects, particularly in sectors like retail, finance, or healthcare. - **Agile Methodologies:** Preferably experienced in working within Agile/Scrum setups. Equal Opportunities at frog: At frog, equal opportunities are embraced and promoted.,
