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Interested candidate may share profile to gauri.shedge@ambitsoftware.com Job Summary: We are seeking a detail-oriented Intern - IT Infra & O365 position to join our team. This role involves handling first-level support tickets and client communications, focusing on resolving issues and performing initial analysis. The resource needs to escalate more complex problems to the internal Level 2 (L2) team as needed. The position requires effective communication, technical proficiency, and the ability to work in rotational shifts to ensure 24/7 support coverage. Key Responsibilities: Support Ticket Management: Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues Client Communication: Acknowledge and analyse client emails to identify and understand issues. Provide clear guidance and relevant information to resolve first-level issues Issue Resolution: Resolve straightforward issues directly and provide clients with helpful guides and information Information Gathering: Request additional information from clients when necessary, to accurately diagnose and resolve issues Escalation and Follow-Up: Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution Documentation: Update ticket progress notes and contribute to the knowledge base documentation to support continuous improvement Effective Communication: Maintain clear and professional communication with both clients and internal team members Shift Coverage: Work in rotational shifts to provide 24/7 coverage as required Required Skills and Experience: Office 365 Support: For the fresher role, familiarity with Office 365 will be preferred; for 1-3 years of experience, Level 1 (L1) Office 365 support is required, including proficiency in creating and managing email accounts, setting up and administering distribution groups, handling email forwarding, resetting passwords, managing shared mailboxes, configuring Outlook, and performing mailbox backups and restores. Technical Knowledge: Familiarity with Barracuda firewalls for the 13-year role. For fresher candidates, a general understanding of these technologies is preferable but not required. Communication Skills: Strong verbal and written communication skills, with the ability to convey technical information clearly. Team Coordination: Proven ability to work effectively in a team. Active Directory Domain Services (ADDS): Knowledge in Windows Domain forest, Domain controller, Active Directory services, group policies, Windows update services, certificate services, Azure AD connect, Exchange server.

Job Skills: Azure Cloud services (IaaS, PaaS provisioning troubleshooting, ARM templates) Microsoft 365 administration PowerShell scripting (and other scripting knowledge: VB, Batch, etc.) Azure AD (Conditional Access, Identity Mgmt) Server Administration (Windows Server roles like ADDS, DNS, DHCP, IIS) Network Troubleshooting (TCP/IP, routing, firewalls, packet capture) Backup DR, MDM, Hybrid Environments Automation experience (Azure Automation, Logic Apps) Strong written and verbal English communication skills. Role: The L3 Operations Consultant is a senior technical support role responsible for: Escalation support (L3 level) in Azure, Microsoft 365, and on-prem IT systems. Handling high-complexity tickets (including break-fix, automation, and operational tasks). Acting as a technical advisor, helping optimize performance, security, and compliance. Supporting implementations and onboarding for new customers. Being part of an on-call rotation and potentially working off-hours. Coaching and mentoring L1/L2 engineers. Note: Notice period: Immediate to 15 days

Role & responsibilities Azure Active directory Azure Account management & Sync User management Create and deleting the directories. Conditional access Policy Active directory domain services (ADDS) + LDAP Azure Multifactor Authentication Manage the Security group and group membership MFA with NPS server (RDS & VPN) Dynamic membership rule based on user or device id Azure Device management Assigning the license and roles (user based or group based) Enterprise application and App registration. Creating RBAC Role Azure Application proxy Custom roles Active directory federation services (ADFS) Key vault creation and management Windows hello for business Privileged identity management (PIM) Azure Identity protection (risk management) Azure AD password protection Modern Authentication Protocols SSPR and modes of SSPR Familiar with Fiddler tool, NetMon/Wireshark tool, Azure AD B2C and B2B Azure Sentinel Activity logs Azure AD connect with synchronization manager Adding guest user with or without mail box. Admin Takeover for viral tenant (Need access to DNS Server) Install and manage AD Connect Azure AD user provisioning Customize sync (inbound and outbound rule) Upgrade AD connect Azure AD connect health and monitoring Password write back Sync Users from on Premises to cloud Preferred candidate profile Skills Mandatory Skills : Azure Active Directory Good to Have Skills : AWS Infra Services, Azure Infra Services, IIS Server, Microsoft SCOM, PowerShell, SCCM, Windows Server

Role & responsibilities Azure Active directory Azure Account management & Sync User management Create and deleting the directories. Conditional access Policy Active directory domain services (ADDS) + LDAP Azure Multifactor Authentication Manage the Security group and group membership MFA with NPS server (RDS & VPN) Dynamic membership rule based on user or device id Azure Device management Assigning the license and roles (user based or group based) Enterprise application and App registration. Creating RBAC Role Azure Application proxy Custom roles Active directory federation services (ADFS) Key vault creation and management Windows hello for business Privileged identity management (PIM) Azure Identity protection (risk management) Azure AD password protection Modern Authentication Protocols SSPR and modes of SSPR Familiar with Fiddler tool, NetMon/Wireshark tool, Azure AD B2C and B2B Azure Sentinel Activity logs Azure AD connect with synchronization manager Adding guest user with or without mail box. Admin Takeover for viral tenant (Need access to DNS Server) Install and manage AD Connect Azure AD user provisioning Customize sync (inbound and outbound rule) Upgrade AD connect Azure AD connect health and monitoring Password write back Sync Users from on Premises to cloud Preferred candidate profile Skills Mandatory Skills : Azure Active Directory Good to Have Skills : AWS Infra Services, Azure Infra Services, IIS Server, Microsoft SCOM, PowerShell, SCCM, Windows Server