IT System Engineer / IT System Admin Cloud Path Infotech

- 3 years

3 - 5 Lacs

Vijayawada, Visakhapatnam, Hyderabad

Work from Office

Preferred candidate profile - IT Engineer- English and Telugu Mandatory Specific responsibilities of desktop support roles include: Troubleshooting: Diagnosing and resolving hardware and software issues. Installation and Configuration: Setting up new computers, software, and peripherals. Maintenance: Performing routine checks, upgrades, and repairs to ensure systems are up-to-date and secure. User Support: Providing on-site or remote assistance to users with their technical concerns. Training: Educating users on new features and how to use their equipment and software effectively. Documentation: Maintaining records of technical issues and resolutions. Inventory Management: Tracking hardware and software assets. Security: Implementing and enforcing security measures to protect desktop systems and data. DHCP ADDS DNS TROBULSHOOTING PRINTERS

Posted 2 months ago

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Technical Support Associate KVC CONSULTANTS LTD

1 - 5 years

3 - 4 Lacs

Pune, Bengaluru

Work from Office

Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For Service Desk Role With Leading IT Company. Job Locations : Bangalore (Electronic City) & PUNE - HINJEWADI PHASE - 2 Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . HR REBA 9628373764 HR DIVYA 9821182650 HR ARRESHA 9628373763 HR SIYA 7565006262 HR VANSHIKHA 9628373762 #KVC CONSULTANTS LTD # #NO PLACEMENT CHARGES#

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